Luggage Porter

Montcalm Collection; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Montcalm Brewery seeks a skilled Luggage Porter to deliver exceptional customer service, ensuring guest satisfaction through attentive assistance and coordination with hotel departments. This role offers the chance to be a trusted ambassador for the hotel collection and showcases an opportunity for career development within a luxury environment.

Benefits

28 holidays, including eight bank holidays

Paid day off on your birthday

Access to a benefits platform with various discounts

Cash-back health benefits

Discounted gym membership

Regular training and development opportunities

Qualifications

• Minimum of 1 year of experience in a similar role is desired.
• Exceptional customer service orientation with a commitment to exceeding guest expectations.
• Fluency in multiple languages is a plus.

Responsibilities

• Greet guests and assist with luggage unloading.
• Escort guests to rooms while providing information.
• Coordinate with departments to manage luggage delivery.

Skills

Communication

Customer Service

Organizational Skills

Problem-Solving

Multitasking

Job description

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United by timeless style and peerless service, Montcalm Collection is
London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an
18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,
each hotel reveals a different chapter in the city’s story.

The hotels in the collection include a historic brewery, reimagined as a
vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the
former headquarters of the Royal Mail: Montcalm Royal London House. A property
with a bold new perspective at Montcalm East, part of Marriott’s Autograph
Collection. And a duo of mindful hotels which set a slower pace: Inhabit,
Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Our flagship hotel is on the brink of a bold new era. Its Grade
II-listed building on the cusp of Park Lane has been sensitively refreshed by
architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and
Studio Est. We have added a new signature restaurant helmed by a world-famous
chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites
have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as
modern icons.

Conscious, cultured, characterful, and considerate, Montcalm Marble Arch
is a five-star hotel set on a historic crescent that sits proudly at the top of
Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone,
bringing a fresh, holistic hospitality approach to London luxury. The
respectful, sensitive full restoration includes a wellness space,
community-welcoming public spaces and a restaurant helmed by an internationally
acclaimed chef.

Overview

Montcalm
Brewery is looking for a skilled and ambitiousLuggage Porterto
join our team. You will play a pivotal role by consistently delivering
exceptional customer service to our guests.

Help to
shape the Montcalm Collection’s next chapter and showcase your skills. Become a
trusted ambassador for one of our hotels and take advantage of the opportunity
to move between properties, achieving the service and product delivery
standards for the department with a high degree of customer care and service.

Key Responsibilities

·
Greet guests warmly upon arrival and
assist with the unloading of luggage from vehicles.

·
Escort guests to their rooms while
providing information about the hotel’s amenities and services.

·
Handle guest luggage with care and ensure
it is delivered promptly to the correct rooms.

·
Tag and store luggage securely in the
designated area, ensuring proper labelling for easy retrieval.

·
Assist guests with storing luggage before
check-in or after check-out.

·
Support
guests with all inquiries and requests, ensuring that each interaction exceeds
expectations. Offer warm, personalized service tailored to individual guest
preferences.

·
Coordinate with other departments
(housekeeping, front desk) to ensure luggage is delivered or picked up
efficiently.

·
Be
knowledgeable of in-house facilities and services and promote them in proactive
manner.

·
Provide guests with detailed information on
local attractions, dining, shopping, entertainment, and cultural experiences.
Stay informed about the latest events and activities in the area.

·
Assist guests with booking
transportation, arranging local tours, or other concierge services.

·
Respond to guest inquiries and requests
promptly and courteously.

·
Communicate effectively with the front
desk and other departments to manage guest arrivals and departures smoothly.

·
Report any guest preferences, special
requests, or issues to the Head Concierge or relevant department.

·
Uphold the hotel’s standards of service
excellence and professionalism in all interactions.

·
Answer and manage incoming calls and emails
ensuring all communication is handled professionally and efficiently.

·
Ensure that the hotel lobby, entrance,
and luggage storage areas are clean, organized, and presentable at all times.

·
Assist the Management in any tasks
introduced to enhance the guest journey or the positively impact the business.

·
Adhere to health and safety regulations
and security procedures in luggage handling.

·
Respond to emergency situations calmly
and efficiently, following hotel protocols.

Essential Qualifications and Attributes

·
Minimum of 1 year of experience in a
similar role is desired.

·
Excellent communication and interpersonal
skills.

·
Exceptional customer service orientation with a
commitment to exceeding guest expectations.

·
High attention to detail and commitment to a
luxury quality service,

·
A friendly and approachable attitude with a
genuine passion for hospitality.

·
Impeccable grooming and presentation standards,

·
Ability to work under pressure and handle
challenging situations with grace.

·
Flexibility to adapt to changing guest needs and
preferences.

·
Problem-solving skills with a focus on guest
satisfaction.

·
Strong organisational skills and
multitasking abilities.

·
Exceptional customer service skills with
a passion for delivering a luxury guest experience.

·
High level of professionalism, discretion
and integrity.

·
Fluency in multiple languages is a plus.

Working Conditions:

• Physical demands such as
being on the feet for long periods of time and manual handling.

·
A
supportive, empowering team environment.

·
Benefits
platform with various discounts.

·
28 holidays
including eight bank holidays, with more holidays after two-year service.

·
Celebrate
your special day with a fully paid day off on your birthday.

·
After
completing your probation, enjoy a paid day to support a cause of your choice
and give back to the community.

·
Cash-back
health benefits, including optical, dental, chiropractor and physio services.

·
Discounted
gym membership.

·
Access to
Wellbeing platform and sessions, including EAP.

·
Awards and
Recognition Programme.

·
Regular and
ongoing training and development, including leadership workshops.

Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.

Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.

Note:If you do not hear from us within 14
days, kindly consider your application as not shortlisted for this role.