Senior Loyalty Propositions Leader - Growth & Data

John Lewis; City of Westminster; Hybrid; GBP 56,000 - 89,000; Full time

Job summary

John Lewis Partnership is seeking a highly commercial, data-driven Loyalty Senior Propositions Manager to own the end-to-end development of complex loyalty offerings across John Lewis and Waitrose, shaping strategies and delivering value.

In a fast-paced, high-impact environment you will lead cross‑functional teams through agile transformations, manage the loyalty roadmap, and drive growth through customer insights, with a hybrid London-based setup requiring 3 days in the office.

Qualifications

• Significant loyalty proposition development experience.
• Experience building and innovating loyalty points-based propositions.
• Strong business-case development and benefit tracking skills.
• Experience collaborating with product teams and agile delivery teams.

Responsibilities

• Own large, complex loyalty propositions and define delivery plans.
• Lead the roadmap alongside Product Manager to evolve propositions.
• Deliver projects on time and on budget per programme timelines.
• Align propositions across the John Lewis Partnership loyalty portfolio.
• Coordinate cross-functional teams in Commercial, Data, Insight, Technology, Loyalty and Comms.
• Regularly report performance and identify optimisation opportunities.
• Ensure ongoing delivery plans for assigned propositions.
• Leverage customer data trends to inform propositional development.

Skills

Loyalty expertise

Commercial mindset

Data-driven

Agile with cross-functional teams

Stakeholder management

Job description

John Lewis Partnership is seeking a highly commercial, data-driven Loyalty Senior Propositions Manager to own the end-to-end development of complex loyalty offerings across John Lewis and Waitrose, shaping strategies and delivering value.

In a fast-paced, high-impact environment you will lead cross‑functional teams through agile transformations, manage the loyalty roadmap, and drive growth through customer insights, with a hybrid London-based setup requiring 3 days in the office.