Senior Loyalty & CRM Campaign Lead

VCCP; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

VCCP is seeking an Account Manager to join the Loyalty CRM team in London. You’ll work closely with account handlers, creatives, strategists, and data/tech specialists to engage consumers through multi-channel CRM programs for flagship clients.

Reporting to the Senior Account Director, you’ll support customer strategy, social, mapping and journey development while ensuring high-quality execution and strong client relationships. A digital CRM background and excellent communication are essential.

Qualifications

• Experience in digital CRM and loyalty campaigns for brands.
• Strong communication and presentation skills across levels.
• Ability to multi-task and manage client relationships while delivering high-quality work.

Responsibilities

• Manage day-to-day client relationships on loyalty CRM projects.
• Collaborate with creatives, strategists and data/tech teams to deliver multi-channel campaigns.
• Prepare inspiring client presentations and briefings and support on budgets and forecasting.

Skills

Account management

Client relationships

Strategic thinking

Communication

Presentation skills

Tools

CRM systems

Data analysis

Job description

VCCP is seeking an Account Manager to join the Loyalty CRM team in London. You’ll work closely with account handlers, creatives, strategists, and data/tech specialists to engage consumers through multi-channel CRM programs for flagship clients.

Reporting to the Senior Account Director, you’ll support customer strategy, social, mapping and journey development while ensuring high-quality execution and strong client relationships. A digital CRM background and excellent communication are essential.