Senior LOLER & Maintenance Controller

Kelling Group; Normanton and Altofts; On-site; GBP 38,000 - 56,000; Full time

Benefits offered by this job

Life Insurance (2.5x annual salary)

Company Pension Scheme

Medicash Healthcare

Birthday off

Referral Scheme (£1000)

Cycle to Work Scheme

Long Service Award

Learning & Development

Job summary

Kelling Group is seeking a Senior LOLER & Maintenance Controller in the United Kingdom to lead the maintenance team, ensure all MOT/PMI/Service certifications are up to date, and handle escalations with customers and internal teams.

You will supervise monthly 121s, performance reviews, and quality checks, while coordinating with operations, head office and suppliers to maintain high safety and compliance standards.

Qualifications

• Excellent written and verbal communication skills.
• Organised with keen eye for detail.
• Excellent time and task management.
• Solid knowledge of Microsoft Office programmes.
• At least 2 years’ experience in a similar role.
• Strong organizational and planning skills.
• Excellent multitasking and teamwork skills.
• Ability to work in a team or alone when required.

Responsibilities

• Ensure MOT, PMI and Service certifications remain compliant.
• Act as a point of escalation within the Maintenance team.
• Arrange follow-up work from inspections.
• Provide regular progress updates to customers on vehicle status.
• File certificates and set reminders for next inspections.
• Produce compliance reports.
• Maintain health and safety policy adherence.
• Authorize timesheets for maintenance staff.
• Keep engineer CAP cards up to date; manage documents.
• Conduct monthly 121s and performance reviews.
• Perform quality checks on work carried out by staff.
• Support cross-department collaboration (finance, workshop, sales).

Skills

Excellent communication

Organised & detail-oriented

Time & task management

Microsoft Office

2+ years experience

Multitasking

Teamwork

Tools

MS Office Suite

Job description

• Job Category Customer operations
• Employee Type Full Time
• Manage Others Yes

• Contact Phone [phone]

Senior LOLER & Maintenance Controller

Type: Permanent, Full-time

Working hours: Mon – Fri, 8am – 5pm.

Job Function: Ensuring that all vehicles maintain valid MOT, PMI, and Service certifications. Supervising the Maintenance team through regular one-to-one meetings, performance reviews, quality assessments, coaching, and mentoring. Addressing escalations as necessary.

Reporting to: Service Manager

Liaising with : Operations team, Customer Operations Desk, Head Office staff, Customers, External Engineers & Suppliers, Service Manager

Requirements

• Ensuring MOT, services and PMI’s are kept compliant
• Be a point of escalation
• Arranging follow-up work as required from inspection.
• Communicating with customers and giving regular progress updates on vehicle status.
• Filing certificates & setting reminders for next inspection .
• Producing compliance reports.
• Handling sensitive information in a confidential manner.
• Interact closely with other departments, in particular, finance, workshop and sales.
• Provide a high level of accuracy and detail on all records created within Syrinx.
• Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
• Ensure that the company’s health and safety policy and procedures are adhered to.
• Authorising time sheets for all staff in the Maintenance team
• Keeping all engineer’s CAP cards up to date and collating the documents.
• Conduct Monthly 121’s and any reviews needed.
• Carry out Quality checks on work carried out by employees.
• Performance management
• Any other ad-hoc duties.

Requirements

• Excellent written and verbal communication skills
• Organised and keen eye for detail.
• Excellent time and task management.
• Solid knowledge of Microsoft Office TM programs.
• At least 2 years’ experience in a similar role.
• Strong organizational and planning skills.
• Excellent multitasking and teamwork skills.
• Happy to work within a team environment but has the ability to work alone when required.

Summary

• 25 days holiday plus bank holidays per year
• Birthday off
• Life Insurance (2.5x annual salary)
• Company Referral Scheme (up to £1000 awarded)
• Company Cycle to Work Scheme – we buy the bike and you pay us back saving your NI
• Long Service Award – gifts, hampers, vouchers and more for long service
• Enhanced Company Pension Scheme (up to 5%, and via salary sacrifice where applicable)
• Medicash is our Healthcare Cash Plan (including access to virtual GP, and discounted prices at selected retailers and gyms)
• Learning & Development culture (professional qualifications, access to apprenticeships and more)