Senior LOLER & Maintenance Controller

Kelling Group; Altofts; Remote; GBP 32,000 - 44,000; Full time

Job summary

Kelling Group is seeking a Maintenance Supervisor responsible for ensuring MOT, PMI, and service certifications remain up to date. You will supervise the Maintenance team through regular one-to-one meetings, performance reviews, and quality assessments, while coaching and mentoring colleagues.

You will liaise with operations, customers, and external engineers, produce compliance reports, and manage timesheets, certificates, and reminders for next inspections, all while upholding our health and

Qualifications

• Excellent written and verbal communication skills.
• Organised with keen eye for detail.
• Excellent time and task management.
• Solid knowledge of Microsoft Office.
• At least 2 years' experience in a similar role.
• Strong organisational and planning skills.
• Excellent multitasking and teamwork skills.

Responsibilities

• Ensuring MOT, services and PMI's are kept compliant.
• Be a point of escalation.
• Arranging follow-up work as required from inspection.
• Communicating with customers and giving regular progress updates on vehicle status.
• Filing certificates & setting reminders for next inspection.
• Producing compliance reports.
• Handling sensitive information in a confidential manner.
• Interact closely with other departments, in particular, finance, workshop and sales.
• Provide a high level of accuracy and detail on all records created within Syrinx.
• Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
• Ensure that the company's health and safety policy and procedures are adhered to.
• Authorising time sheets for all staff in the Maintenance team
• Keeping all engineer's CAP cards up to date and collating the documents.
• Conduct Monthly 121's and any reviews needed.
• Carry out Quality checks on work carried out by employees.
• Performance management
• Any other ad-hoc duties.

Skills

Communication skills

Detail-oriented

Time management

MS Office

Teamwork

Tools

Microsoft Office

Job description

Job Function: Ensuring that all vehicles maintain valid MOT, PMI, and Service certifications. Supervising the Maintenance team through regular one-to-one meetings, performance reviews, quality assessments, coaching, and mentoring. Addressing escalations as necessary.

Reporting to: Service Manager

Liaising with: Operations team, Customer Operations Desk, Head Office staff, Customers, External Engineers & Suppliers, Service Manager

Responsibilities:

• Ensuring MOT, services and PMI's are kept compliant
• Be a point of escalation
• Arranging follow-up work as required from inspection.
• Communicating with customers and giving regular progress updates on vehicle status.
• Filing certificates & setting reminders for next inspection.
• Producing compliance reports.
• Handling sensitive information in a confidential manner.
• Interact closely with other departments, in particular, finance, workshop and sales.
• Provide a high level of accuracy and detail on all records created within Syrinx.
• Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
• Ensure that the company's health and safety policy and procedures are adhered to.
• Authorising time sheets for all staff in the Maintenance team
• Keeping all engineer's CAP cards up to date and collating the documents.
• Conduct Monthly 121's and any reviews needed.
• Carry out Quality checks on work carried out by employees.
• Performance management
• Any other ad-hoc duties.

Requirements:

• Excellent written and verbal communication skills
• Organised and keen eye for detail.
• Excellent time and task management.
• Solid knowledge of Microsoft Office TM
• At least 2 years' experience in a similar role.
• Strong organizational and planning skills.
• Excellent multitasking and teamwork skills.
• Happy to work within a team environment but has the ability to work alone when required.