Senior Living Concierge — Compassionate Hospitality Leader

New Perspective; Aberdeen City; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Referral Bonus

Flexible Scheduling

Tuition Assistance

Leadership Support

Collaborative & Inclusive Work Culture

Job summary

New Perspective is seeking a dedicated Concierge to provide exceptional first impressions and serve as the hospitality ambassador for the community. You will also offer business office support and play a key role in creating a welcoming environment for residents, families and visitors.

This full-time position offers opportunities for training, advancement, education financial assistance, bonuses, and a supportive team that values inclusive collaboration and a service-first approach.

Qualifications

• High school diploma or equivalency preferred.
• Ability to read, write, speak & understand the English language.
• Empathy for the challenges experienced by residents, families and team members and the problem-solving skill sets to support them.
• Demonstrated computer skills and ability to interact with a variety of electronic devices.
• Ability to communicate effectively verbally and in writing using the English language.
• Ability to handle multiple tasks simultaneously

Responsibilities

• Answers incoming calls with a smile and provides routine information to callers, records messages and screens and routes calls to appropriate destinations.
• Performs general clerical functions including typing, memos, filing, processing facility mail; and operating general office equipment.
• Screens and directs all visitors.
• Communicates and interacts with guest, residents, families and team members in a kind, respectful and effective way.
• Champions hospitality and delivers excellent customer service to residents, families, visitors, and vendors.
• Ensures that an attractive home environment exists at all times with a milieu that fosters engagement, socialization and purposeful living.

Skills

Customer service

Communication

Empathy

Clerical skills

English proficiency

Education

High school diploma or equivalency

Tools

Computer skills

Job description

New Perspective is seeking a dedicated Concierge to provide exceptional first impressions and serve as the hospitality ambassador for the community. You will also offer business office support and play a key role in creating a welcoming environment for residents, families and visitors.

This full-time position offers opportunities for training, advancement, education financial assistance, bonuses, and a supportive team that values inclusive collaboration and a service-first approach.