District Library Assistant

Cambridgeshire County Council; Cambridge; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Wellbeing package

Additional annual leave (4 weeks)

Flexible bank holidays

Additional Voluntary Contributions top

Development opportunities

Paid volunteering hours

IDEAL network

Employee Recognition Awards

Cambs Rewards discounts

Car Lease

Cycle to Work

Job summary

Cambridgeshire Libraries are seeking a friendly, organized individual to support Cambridge City libraries from Cambridge Central Library and other branches. You will assist with day-to-day operations, staff supervision and events coordination in a fast-paced, community-focused environment.

You will travel across the district to work at various libraries, including evenings and weekends as required. A strong customer service background and ICT skills with Microsoft Office are essential.

Qualifications

• Delivering good customer service in a public-facing role.
• Methodical, accurate and consistent administrative work.

Responsibilities

• Assist and deputise for Area Library Managers in day-to-day running of Cambridge City libraries.
• Staff at UKVCAS service point or coordinate a library event as needed.
• timetable staff and display new stock across branches.
• Provide supervisory responsibilities and staff management.

Skills

Customer service

Multi-tasking

Team leadership

Interpersonal skills

ICT skills

Tools

Microsoft Office

Job description

About the role

Are you a friendly, organised and reliable person with excellent customer service skills? Would you like a public-facing role where you can make a difference in your community?

Cambridgeshire Libraries provide a vital information service to local communities. Books are part of the service, but even more important is providing a warm welcome to a diverse range of customers. Our libraries are safe, non-judgemental community spaces where customers are supported to access the resources and information they need.

This role is part of the Cambridge City libraries team. Based at our flagship, Cambridge Central Library, you will also support our branches at Arbury Court, Barnwell Road, Cherry Hinton, Milton Road and Rock Road, as well as our partnership with Cambridge City Council at the Clay Farm Centre.

What will you be doing?

You will assist and deputise for the Area Library Managers in the day-to-day running of Cambridge City libraries, supporting with operational responsibilities and staff management.

No two days are the same - you could be staffing our UKVCAS service point and co-ordinating a library event one day or timetabling staff and displaying new stock the next. This varied role combines customer service with administrative work and supervisory responsibilities.

Please note that library work is physically demanding; see the Job Hazards information for more details.

About you

Your customer service skills will be as strong as your administrative capabilities. We are looking for someone who is excellent at multi-tasking, resourceful and willing to lead a team.

You must be able to travel across Cambridge as the ability to work at any of the libraries in the district is essential. You will need to work flexibly, with a requirement for some lone, weekend and evening working.

For a full list of the requirements of the role, please see the Job Description & Person Specification.

We want to recognise and celebrate the diversity of our local communities and be responsive to their needs. We also want to ensure that we are a fair and equitable employer, striving to achieve a diverse and culturally competent workforce. We therefore encourage applications from all areas of our community.

• An understanding of delivering good customer service.
• A methodical, accurate and consistent approach to your work, particularly regarding administrative skills.
• Demonstrable interpersonal skills, including patience and listening with an ability to establish exactly what the customer requires.
• A strong team player, able to work with colleagues on projects and contribute to team goals.
• An ability to work under pressure and with limited supervision
• Strong ICT skills, particularly using Microsoft Office (Word and email) and assessing the value of information on the Internet.

Want to know more?

For an informal chat about the role, contact Hannah Griffiths (District Library Manager) or Ruth Long (Area Library Manager) via [e-mail].

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage...

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don't meet every single requirement in the job role but think this could be you, please don't be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

https://www.cambridgeshire.gov.uk/council/jobs-and-careers