Senior Liability Claims Handler

UK Apollo Group Ltd; London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Senior Claims Handler, where your expertise in technical claims and US legal frameworks will be valued. This role involves managing claims, providing insights to underwriters, and fostering relationships within a collaborative team. With a commitment to diversity and inclusion, the company offers a flexible working environment that supports work-life balance. You'll not only contribute to a resilient future but also enjoy a range of benefits, including a discretionary bonus and private medical insurance. If you're ready to make an impact in the insurance industry, this opportunity is for you.

Benefits

Non-Contributory Pension

Private Medical Insurance

Travel Insurance

Discretionary Bonus

Flexible Working Hours

Qualifications

• Experience in technical claims handling with knowledge of US legal frameworks.
• Ability to communicate effectively and work collaboratively in a team.

Responsibilities

• Handle claims from US casualty book, providing updates and reports.
• Develop relationships with third parties and manage claims administration.

Skills

Technical Claims Handling

US Legal Framework Knowledge

ECF Knowledge

Communication Skills

Collaborative Work

Flexibility

Attention to Detail

Tools

Market Claim Systems

Job description

Who we are:

Apollo is a specialised independent (re)insurer, established in 2009, to deliver top-tier products and services to clients, brokers, and capital partners at Lloyd's. The name "Apollo" was inspired by the achievements of one of its founding investors, Neil Armstrong, the first person to walk on the moon in 1969. Together with Jim Hays, Neil identified an opportunity to create a unique service provider within Lloyd's.

Since its inception as Apollo Syndicate 1969, the company has expanded its range of insurance solutions, offering everything from traditional and specialty lines to innovative sharing economy products and managing agency services at Lloyd's. Today, Apollo continues to grow with a team of over 250 professionals dedicated to fulfilling the company's mission of supporting a resilient and sustainable future.

"We attract and retain a diverse range of talent by fostering an inclusive, equitable team environment where individuals from all backgrounds have opportunities to grow, succeed, and contribute. We empower our teams to achieve excellence and drive forward-thinking solutions, aiming to enable a resilient and sustainable world." - David Ibeson, Group CEO

Your Role:

As Senior Claims Handler you will be responsible for handling claims, reporting into claims management, as well as developing key relationships with third parties and employees within Apollo.

What you'll do:

1. Responsibility for claims emanating predominantly from US casualty book across Apollo syndicates with line sizes up to $10m.
2. Handle claims within defined authority, scaled by class and as part of overall claim structure.
3. Provide claims input to underwriters on coverage and/or wordings matters, identify, and share insight into claim development trends/material themes.
4. Provide reports and updates on the status of the claims.
5. Produce and maintain all administration involvement with handling a claim.

What we are looking for:

1. Experience of technical claims handling.
2. Solid working knowledge of the US legal framework and familiarity with nuances state by state.
3. Working knowledge of ECF, market claim systems.
4. Ability to adapt and adopt flexible schedule, when necessary, aligned with US portfolio.
5. Share experience and knowledge to help develop others within the team, with ability to communicate ideas and knowhow clearly aligned with claims culture.
6. Ability to work in a highly collaborative and innovative manner within a high performing team, recognizing discussion/reporting areas at the appropriate time.
7. Good communication skills with demonstrable examples of internal and external influencing.
8. Sound knowledge of procedural, legal and regulatory framework [Lloyd's, PRA/FCA in particular] applicable to claims, and ability to apply pragmatically.
9. Ability to be flexible in approach, willingness to take on ad-hoc tasks and associated reporting.
10. Hard working – performance to meet and exceed Apollo internal standards and expectation.

What you will get in return:

As well as your salary, this role offers a discretionary bonus plus a broad range of benefits, including Non-Contributory Pension, Private Medical & Travel Insurance.

Our Commitment to Inclusion:

Apollo is a growing and diverse team of empowered and passionate experts who focus on bringing innovation, data driven decision making and collaboration to every relationship and every risk. To meet the needs of a demanding global insurance market, we need a diverse workforce that truly understands the international communities we serve. That is why we're focused on developing diverse talent at every level; inclusion and diversity means more to us than just chasing a target and we are committed to supporting and celebrating difference. Our people are at the heart of our business which is why we value the diversity of thought and talent of every member of our team.

We offer a range of support and run a programme of events and training that recognise the challenges and opportunities relating to diversity.

Hybrid & flexible working:

At Apollo, hybrid and flexible working is fully embraced and we do not see the benefit of presenteeism. We understand that no two colleagues are alike, and as such we support the ability to remain agile and achieve a home and work balance to best suit business and personal commitments.

Supporting your application:

We want everyone to have equal access to our recruitment and selection processes so please take a few moments to complete our Candidate profile to identify any support or adjustments you may require during the recruitment process https://cleartalents.com/apply/Apollo-tv1680005409/

Thank you!

To find out more about our values, ESG strategy and commitment to inclusion please click on the 'Life at Apollo Pack' link at the bottom of our careers page https://apollounderwriting.com/careers/