Senior Claims Handler/Claims Manager

JR United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Senior Claims Handler/Claims Manager in London to oversee claims handling in accordance with departmental guidelines. This role involves managing claims effectively, providing strategic advice, and maintaining relationships with Members. Candidates should have significant experience in claims management to thrive in this dynamic environment.

Qualifications

• 3-5 years' experience in a law firm or P&I Club handling P&I and FDD work.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Team player with strong interpersonal and communication skills.

Responsibilities

• Handle allocated claims from Chartering Members as per guidelines.
• Assess risks and provide claims handling strategies.
• Manage documentation to ensure compliance with health and safety.

Skills

Interpersonal skills

Communication skills

Risk assessment

Claims handling

Job description

Social network you want to login/join with:

Senior Claims Handler/Claims Manager, London

Client:

West

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

5

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

We are seeking an experienced and dynamic professional to join our team as a Senior Claims Handler/Claims Manager (depending on experience). The Senior Claims Handler will provide effective claims handling and advice to Members in accordance with the Claims Department’s guidelines and procedures.

Responsibilities

• Handle allocated claims and related tasks, with emphasis on claims from Chartering Members, in compliance with the Claims Department’s guidelines to provide optimal claims services within designated authority levels, including:
• Assessing risk and liability through collecting, analyzing, and assimilating information
• Providing advice or recommendations to Members on claims handling strategy to resolve claims cost-effectively and expediently
• Raising estimates, processing payments and reimbursements, and liaising with the Head of FD&D in FD&D cases
• Maintaining regular reviews of claims and estimates according to company requirements
• Monitoring time bars and key dates through appropriate diary reviews
• For FD&D claims, assessing coverage, monitoring costs, requesting support, and liaising with relevant teams in case of issues
• Supporting knowledge management by sharing relevant information with the Head of Claims and Departments
• Managing documents and files to ensure accessibility and compliance with health and safety standards
• Providing guidance, supervision, and training to staff and third parties as needed
• Monitoring claims performance and fleet development, advising relevant departments
• Visiting Members and stakeholders to strengthen relationships and improve service delivery
• Participating in training seminars and programs
• Liaising with various departments and teams as required

Qualifications and Skills

• At least 3-5 years’ experience in a law firm or P&I Club, handling P&I and FDD work
• Team player with good interpersonal and communication skills
• Ability to work in a fast-paced environment, managing multiple priorities and deadlines