Senior Claims Handler/Claims Manager

JR United Kingdom; Slough; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in Slough is seeking a Senior Claims Manager to oversee claims handling for Members, ensuring compliance with departmental guidelines. The role involves advising Members, managing claims performance, and collaborating with various departments, all while nurturing relationships with stakeholders.

Qualifications

• 3-5 years’ experience in a law firm or P&I Club, handling P&I and FDD work.
• Team player with good interpersonal and communication skills.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Handle allocated claims in compliance with guidelines.
• Assess risk and liability by collecting and analyzing information.
• Provide advice on claims handling strategies.

Skills

Interpersonal skills

Communication skills

Ability to manage multiple priorities

Job description

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Senior Claims Handler/Claims Manager, Slough

Client:

West

Location:

Slough, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

16.06.2025

Expiry Date:

31.07.2025

Job Description:

We are seeking an experienced and dynamic professional to join our team as a Claims Manager. The Claims Manager will provide effective claims handling and advice to Members in accordance with the Claims Department’s guidelines and procedures.

Key Responsibilities

• Handle allocated claims and related tasks, especially claims from Chartering Members, in compliance with the Claims Department’s guidelines to provide optimal claims services within designated authority levels:
• Assess risk and liability by collecting, analyzing, and assimilating information.
• Provide advice or recommendations to Members on claims handling strategies to resolve claims cost-effectively and expediently.
• Raise estimates, process payments and reimbursements, and liaise with the Head of FD&D in FD&D cases.
• Maintain regular reviews of claims and estimates according to the company’s requirements, which may vary.
• Maintain diaries regarding time bars and key dates.
• For FD&D claims, assess coverage, monitor costs, request budgets, and liaise with relevant teams if issues arise.
• Support knowledge management by sharing relevant information with the Head of Claims and other Departments.
• Ensure organized document management for both electronic and paper files, complying with company standards and health and safety practices.
• Provide guidance, supervision, and training to staff and third parties as needed.
• Monitor claims performance and fleet development, advising relevant departments accordingly.
• Visit Members and stakeholders to maintain relationships and improve service delivery.
• Attend training seminars and programmes as required.
• Coordinate with the Head of CCC Claims, Claims Handlers, the Head of FD&D, and other Departments as needed.

Qualifications:

• 3-5 years’ experience in a law firm or P&I Club, handling P&I and FDD work.
• Team player with good interpersonal and communication skills.
• Ability to work in a fast-paced, dynamic environment, managing multiple priorities and meeting deadlines.