Senior Claims Handler/Claims Manager

JR United Kingdom; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a dynamic professional to fill the role of Senior Claims Handler/Claims Manager in London. You will manage claims effectively, advise Members, and ensure compliance with department guidelines. The ideal candidate will possess 3-5 years’ experience in claims handling within a law firm or P&I Club, showcasing strong interpersonal and communication skills in a fast-paced environment.

Qualifications

• 3-5 years’ experience in a law firm or P&I Club handling P&I and FDD work.
• Ability to work in a fast-paced, dynamic environment managing multiple priorities.

Responsibilities

• Handle allocated claims and provide optimal claims services.
• Assess risk and provide advice or recommendations to Members.
• Organize and manage documents to ensure accessibility.

Skills

Interpersonal skills

Communication skills

Risk assessment

Claims handling

Job description

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Senior Claims Handler/Claims Manager, London (City of London)

Client:

West

Location:

London (City of London), United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

2

Posted:

16.06.2025

Expiry Date:

31.07.2025

Job Description:

We are seeking an experienced and dynamic professional to join our team as a Claims Manager. The Claims Manager will provide effective claims handling and advice to Members in accordance with the Claims Department’s guidelines and procedures.

Key Responsibilities

• Handle allocated claims and related tasks with emphasis on claims from Chartering Members, in compliance with the Claims Department’s guidelines, to provide optimal claims services within designated authority levels:
• Assess risk and liability by collecting, analyzing, and assimilating information.
• Provide advice or recommendations to Members on claims handling strategies to resolve claims cost-effectively and expediently.
• Raise estimates, process payments and reimbursements, and liaise with the Head of FD&D in FD&D cases.
• Maintain regular reviews of claims and estimates according to company requirements.
• Maintain appropriate diary reviews for time bars and key dates.
• For FD&D claims, assess coverage, monitor costs, request support, and liaise with the team leader and Head of FD&D as needed.
• Support knowledge management by sharing relevant information with the Head of Claims and other Departments.
• Organize and manage documents to ensure accessibility and business continuity, adhering to health and safety practices.
• Provide guidance, supervision, and training to staff and third parties.
• Monitor claims performance and fleet development, advising relevant departments.
• Visit Members and stakeholders to maintain relationships and enhance service delivery.
• Attend training seminars and programs as required.
• Liaise with various departments and team members as needed.

Qualifications:

• 3-5 years’ experience in a law firm or P&I Club, handling P&I and FDD work.
• Team player with good interpersonal and communication skills.
• Ability to work in a fast-paced, dynamic environment, managing multiple priorities and deadlines.