Senior Lettings Consultant

2i Recruit Ltd; Crawley; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Supportive environment

Company pension

Health and wellbeing programme

Sick pay

Company events

Clear career progression

Job summary

2i Recruit Ltd's client, a well-established property business in the Crawley area, seeks an experienced Senior Lettings Consultant to drive the lettings department's growth. You will own applicant enquiries, property viewings and tenancy progression while delivering outstanding customer experiences.

This role suits someone who enjoys building relationships, working with people, and achieving targets in a collaborative environment with clear career progression opportunities.

Qualifications

• Minimum of one year's experience within residential lettings or a similar property-related role.
• Excellent written and verbal communication skills.
• Confident building rapport with a wide variety of customers and stakeholders.
• Strong organisational skills with the ability to manage multiple priorities.
• Ability to work towards deadlines, targets and performance objectives.
• Positive attitude and strong work ethic.
• Team-oriented approach with the ability to build strong working relationships.
• Full UK Driving Licence and access to your own vehicle are essential.

Responsibilities

• Building strong relationships with prospective tenants, landlords and applicants.
• Understanding customer requirements and matching them with suitable properties.
• Conducting property viewings and delivering an exceptional customer experience.
• Progressing tenancies from application through to move-in.
• Managing customer enquiries via telephone, email and face-to-face interactions.
• Maintaining accurate records and updating internal systems.
• Supporting the day-to-day operation of the lettings department.
• Working closely with colleagues to achieve departmental objectives and service standards.
• Identifying opportunities to improve processes and enhance the customer journey.
• Acting as a senior member of the team, providing support and guidance where required.

Skills

Lettings experience

Communication

Rapport building

Organisational skills

Deadline-oriented

Work ethic

Teamwork

Full UK driving licence

Job description

Our client is an established property business seeking an experienced Senior Lettings Consultant to join their growing team and play a key role in the continued success of the lettings department.

This is an excellent opportunity for someone with lettings experience who enjoys working with people, building relationships and delivering an outstanding customer experience. The successful candidate will take ownership of applicant enquiries, property viewings and tenancy progression while supporting the wider team and contributing to the department’s ongoing growth.

Company Benefits:

• Competitive salary and realistic on-target earnings.
• Supportive and collaborative working environment.
• Company pension scheme.
• Health and wellbeing programme.
• Sick pay.
• Company events and team activities.
• Clear career progression opportunities

Key Responsibilities:

• Building strong relationships with prospective tenants, landlords and applicants.
• Understanding customer requirements and matching them with suitable properties.
• Conducting property viewings and delivering an exceptional customer experience.
• Progressing tenancies from application through to move-in.
• Managing customer enquiries via telephone, email and face-to-face interactions.
• Maintaining accurate records and updating internal systems.
• Supporting the day-to-day operation of the lettings department.
• Working closely with colleagues to achieve departmental objectives and service standards.
• Identifying opportunities to improve processes and enhance the customer journey.
• Acting as a senior member of the team, providing support and guidance where required.

Experience and Skills Requirements:

• Minimum of one year's experience within residential lettings or a similar property-related role.
• Excellent communication skills, both written and verbal.
• Confident building rapport with a wide variety of customers and stakeholders.
• Strong organisational skills with the ability to manage multiple priorities.
• Ability to work towards deadlines, targets and performance objectives.
• Positive attitude and strong work ethic.
• Team-oriented approach with the ability to build strong working relationships.
• Full UK Driving Licence and access to your own vehicle are essential.