Senior Lettings Agent

Morgan Hunt UK Limited; Glasgow; On-site; GBP 28,000 - 32,000; Full time

Job summary

Morgan Hunt UK Limited is recruiting a Senior Lettings Agent to join the Glasgow team. You will manage a portfolio of residential properties in the City Centre and West End, handle applications, references, tenancy documents, and inspections, and maintain landlord/tenant relations.

A full UK driving license and car are essential. The role is office-based, Monday to Friday, 37.5 hours per week, with salary between £28,000 and £32,000 depending on experience.

Qualifications

• 2+ years of experience in residential lettings in Scotland or property management.
• Strong customer service and telephone communication skills.
• Solid understanding of Scottish Private Residential Tenancy (PRT) legislation.
• Experience with SME property management systems and Fixflo preferred.

Responsibilities

• Processing tenancy applications, reference checks and lease documents.
• Managing relationships with landlords and tenants.
• Ensuring rent accounts are up to date and compliant with certificates.
• Mentoring junior staff and coordinating move-ins/outs.

Skills

Residential lettings experience

Scottish tenancy knowledge

Communication skills

Attention to detail

Customer service

Tools

SME PMS

Fixflo

Job description

I am supporting my client in Glasgow to recruit a Senior Lettings Agent to be based in Glasgow City Centre. The ideal candidate will have a strong background in property management and a passion for delivering exceptional customer service. They are looking for an experienced, self-motivated, enthusiastic individual to join their team. You will be responsible for managing, maintaining, and developing our portfolio of residential properties primarily located in the City Centre and West End. Your role will be busy and varied and your organisation skills will be excellent to enable you to prioritise and manage property inquiries, maintenance issues, inventories, tenant leases, referencing, and deposits as well as mentoring junior members of staff. A proportion of your time may be spent visiting properties, and a full UK driving license and own car are essential requirements of this position.

As they need someone who can settle in and deliver in the role quickly, you will have had at least two years of previous experience in a property company dealing with residential lettings in Scotland or property management.

The role will be office based, Mon-Fri and the hours of work will be 37.5 per week. The salary is £28'000-£32'000 DOE.

Duties & Responsibilities

• Processing tenant applications, conducting reference checks, and preparing lease documents.
• Building working relationships with landlords and tenants.
• Ensuring all tenancy rent accounts are up to date.
• Ensuring compliance with safety certificates, etc.
• Dispute management with tenants.
• Managing move-ins, move-outs, and swap-overs.
• Logging maintenance issues and assigning work orders to contractors.
• Liaising with maintenance personnel.
• Mentoring junior staff members.
• Other tasks as required.

The ideal candidate will have:

• At least 2 years of previous experience in residential lettings.
• A thorough understanding of Scottish Private Residential Tenancy (PRT) legislation.
• Professional and friendly telephone manner.
• Excellent communication skills and attention to detail.
• Proactive and keen to take on new challenges as they arise.
• Previous experience using SME property management system (or similar), and Fixflo.

Morgan Hunt is an equal opportunities employer.

Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.