Senior Learning & Development Manager ( Mat Cover)

TN United Kingdom; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Senior Learning & Development Manager for a 12-month maternity cover. This role focuses on enhancing training programs, managing a team, and ensuring consistent delivery of learning across multiple venues. The ideal candidate will have significant experience in the hospitality industry, strong project management skills, and a passion for developing innovative training solutions. Join a dynamic team committed to creating exceptional guest experiences and fostering a culture of inclusion.

Benefits

Competitive pay

Annual bonus

33 days annual leave

Staff discount in all venues

Regular team socials

Monthly learning and development classes

Help @ hand 24/7 health support

Free access to therapy

Qualifications

• Experience as a Senior Learning & Development Manager in hospitality.
• Minimum 3 years in a senior operational role.
• Experience in both FOH & BOH operations.

Responsibilities

• Lead and develop the L&D team.
• Manage L&D strategy across venues.
• Create and deliver training content.

Skills

Project Management

Communication

Creative Thinking

Tools

Learning Management Systems

Mapal One

Job description

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Senior Learning & Development Manager ( Mat Cover), London

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Client:

Red Engine

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

14042168f326

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

About Us

Hello, we are Red Engine, the team behind the
award-winning global brands Flight Club and Electric Shuffle. We're obsessed
with disrupting the hospitality industry by creating and delivering the best
possible experience - across all venues, products and brands.



Our central team covers the full spectrum of skills needed to bring each
concept to life – from design to marketing, sales to interior design, people
and training, to finance, gaming and HR and everything in between. We’re
not just a team of people, we are dreamers, artists, rocket scientists, content
curators, forward thinkers and the industry’s finest. We love what we do and
are proud to be included in the Sunday Times Best Places to Work 2024

With a total of 18 incredible venues throughout the
UK, and a further 13 around the globe, we have ambitious plans and are
passionate about developing new and exciting products, which means we’re always
growing and looking for passionate people to join the family.

The Job

The success of our guest
experience is dependent on our amazing people; their knowledge of how to do
their roles; their understanding of our many products and their dedication to
personal success and development. As
such, the standard of Training they receive and development opportunities they
are offered not just when they join, but ongoing in their role and for their
career is critical. The People function
develops and co-ordinates development and training programmes across the
organisation and leads our development academy for our venues.

Key to the success of our
learning and development programmes is consistency of delivery therefore the
People team are responsible for the creation and embedding of frameworks and
programmes that are simple, consistent, capable of scale and effective across a
multi-site, environment.

The Senior Learning and
Development Manager ( 12 month Maternity cover) will help plan, prioritise and develop new engaging and
imaginative training programs and initiatives, ensuring that these programs and
initiatives are consistent with the business overall strategies, objectives,
and needs. You'll manage a team and work closely with senior leaders to help
our people grow, with a focus on improving hospitality service, leadership
skills, and employee engagement throughout the business.

Key responsibilities will include:

People
Development

· Lead,
motivate, inspire and develop the L&D team

· Driving
the learning programme and defining the capability strategy to deliver across
the venues

· Managing
our L&D strategy & initiatives across all of our venues

· Understanding
and translating the business objectives, designing programmes and support to
enhance the business’ capability

· Building
on and executing specialist training programmes for specific areas of the
business

· Leading
relationships with our external L&D providers

· Overseeing
the utilisation of the LMS to support, drive and deliver learning

· Responsibility
for learning & development across international venues

· Driving
& developing a suite of innovative training and development tools for our head
office and Venue Management teams

· Managing
the development of our existing academies & programmes

· Identification
and creation of potential future academies & apprenticeship programmes

·
Manage
the development framework which can be tailored for individual development
needs be utilised across all areas of the business

·
Create
and deliver content for the development workshops

·
Sign off all
content created by L&D team

• agreed success
  measures: Evaluating capability gaps and recommending new tools and
  methods

Product
Training

·
Lead the L&D team to work alongside the People
and Operations teams ensure consistent delivery of training on all products in
venue in line with brand strategy and training best practice

·
Implement agreed evaluation of product training and
deliver providing reports to management and product owners

·
Lead our new
venue opening training

Learning
& Development Frameworks & Systems

·
Ensure that each role has a clear development
pathway with robust selection, evaluation and graduation at all levels

·
Working with the People team and Operations team to managing
standard frameworks, systems and processes that guarantee consistency and ease
of delivery, are relevant to the audience, geared for success and impact, with
clear KPIs and reporting

·
Manage processes and systems to support and manage the full product
learning suite

·
Oversee the L&D team our on-line training ensuring that training is
fit for its audience and supports our in-venue trainers

To be successful in this role, you'll have:

·
Experience of working as a Senior Learning
& Development Manager within the hospitality industry

·
Essential previous experience of managing a team

·
Essential minimum experience of 3 years working
operationally in a senior role

·
Essential experience in both FOH & BOH
operations

·
Essential full understanding of kitchen
operations

·
Experience of having facilitated, developed and
managed Training and Development programmes

·
Previous experience of Learning Management Systems, a
good understanding of Mapal One an advantage

·
Experience of setting up training academies and
apprenticeship programmes preferred

·
Experience of having worked in an organisation
of high growth and fast pace

·
A creative thinker staying at the forefront of
new practices. You will be able to adapt and
adopt to the needs of the industry and our internal needs with the experience
and confidence to recommend new ways of doing things

·
Great knowledge of a variety of training
methods and development software

·
Strong Project Management skills and knowledge

·
A love of communication and demonstrable
experience of delivering innovative and effective training and development
programmes and workshops

What you'll get

• Competitive pay
• Annual bonus
• 33 days annual leave inclusive of Bank
  Holidays
• Fusion working (our team are regularly in our
  venues, working collaboratively in our bright offices in Angel, or focusing on
  individual projects with work from home Thursdays)
• Staff discount in all venues (50% off Sunday,
  Monday, 25% off Tuesday – Saturday, and free game hire)
• Regular team socials
• Monthly learning and development classes, quarterly
  teambuilding events
• Summer and Christmas socials
• Help @ hand 24/7 health support
• Free access to therapy, nutritionists, and
  physiotherapists
• Weekly lunch in venue

Here at Red Engine, we believe our success begins
and ends with our people. We are committed to a diverse culture where all our team
feel respected and included. We acknowledge the power that a diverse set
of beliefs and perspectives can bring, and that a variety of voices strengthens
our team, enhances creativity, and drives innovation. We welcome applications
from candidates of all identities, including individuals of different races,
ethnicities, genders and sexual orientations. If you're passionate about
contributing to a culture of inclusion and collaboration, please apply.