Senior KYC Renewals Specialist - Middle Office

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 42,000 - 52,000; Full time

Job summary

JPMorgan Chase & Co. in Bournemouth seeks a KYC Middle Office Associate/Senior Associate to own renewals, drive compliance, and elevate client onboarding experience. You will be the SME, coordinating with Front Office teams and making the KYC process world-class.

You will build rapport with internal and external stakeholders, ensure timely completion of KYC records, and drive improvements across processes and technology to reduce cycle times and errors.

Qualifications

• Strong written and oral communication skills with experience of conflict resolution.
• Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers.
• Client focused whist maintaining a strong controls mind-set.
• Proactive and flexible approach to personal workload and wider team targets.
• Effective at managing time appropriately and organising workload for maximum productivity.
• Working knowledge of KYC/Compliance/AML standards.
• Demonstratable experience in improving Client Experience and streamlining processes.
• Sound understanding of the Financial Industry.
• Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies)

Responsibilities

• Manage the KYC Renewals book of work for your designated Front Office sub-LOB to prioritise active requests, provide status updates and manage the end-to-end process
• Build and develop strong partnerships, identify challenges and eliminate roadblocks with all internal partners
• Work with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence
• Ensure all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
• Coordinate case prioritization, capacity planning, and assignment with our Global Maker teams and QC
• Stay up to date of any changes to processes and procedures, regulatory change and ensure impacts are communicated to our business partners
• Manage personal workload and priorities ensuring timely escalation of key risks/issues to management
• Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business
• Work as a role model to peers and drive training and sharing of good practices
• Might lead peers engaged on the same portfolio

Skills

KYC knowledge

AML compliance

Stakeholder management

Communication skills

Conflict resolution

Time management

Process improvement

Job description

JPMorgan Chase & Co. in Bournemouth seeks a KYC Middle Office Associate/Senior Associate to own renewals, drive compliance, and elevate client onboarding experience. You will be the SME, coordinating with Front Office teams and making the KYC process world-class.

You will build rapport with internal and external stakeholders, ensure timely completion of KYC records, and drive improvements across processes and technology to reduce cycle times and errors.