KYC Markets Renewals Middle Office Associate/Senior Associate

JPMorgan Chase & Co.; Lower Blandford St Mary; On-site; GBP 40,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a KYC Middle Office Associate/Senior Associate in the United Kingdom to own renewals, drive compliance, and streamline processes for an elevated client onboarding experience.

You will be a SME for KYC execution, aligned to a Front Office team, and coordinate with global makers and QC to ensure timely, accurate KYC records and remediation. The role requires strong communication, KYC/AML knowledge, and a proactive, risk-aware approach.

Qualifications

• Strong written and oral communication skills with experience of conflict resolution.
• Partners with internal stakeholders and negotiates effectively with senior managers.
• Client focused with strong controls mindset and risk awareness.
• Proactive and flexible in workload management and team targets.
• Excellent time management and workload organization for productivity.
• Working knowledge of KYC/Compliance/AML standards.
• Experience in improving client experience and streamlining processes.
• Solid understanding of the financial industry and market dynamics.
• Knowledge of diverse client types including corporates and financial institutions.

Responsibilities

• Manage the KYC Renewals book of work for your designated Front Office sub-LOB to prioritise active requests, provide status updates and manage the end-to-end process
• Build and develop strong partnerships, identify challenges and eliminate roadblocks with all internal partners
• Work with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence
• Ensure all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
• Coordinate case prioritization, capacity planning, and assignment with our Global Maker teams and QC
• Stay up to date of any changes to processes and procedures, regulatory change and ensure impacts are communicated to our business partners
• Manage personal workload and priorities ensuring timely escalation of key risks/issues to management
• Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business
• Work as a role model to peers and drive training and sharing of good practices
• Might lead peers engaged on the same portfolio

Skills

Communication skills

Stakeholder management

Client focus

Proactive work style

Time management

KYC AML knowledge

Process improvement

Finance industry knowledge

Client types knowledge

Job description

Be the Know Your Customer (KYC) expert partners trust: own renewals, drive compliance, streamline processes, and elevate client experience.

As a KYC Middle Office Associate/Senior Associate within the KYC Middle Office team, you will act as a single point of contact and subject matter expert (SME) for ensuring timely completion of our existing customer KYC records. You will be aligned to a designated Front Office team (e.g. Sales, RMP, Deal Team or Transition Management) and facilitate across all teams on KYC execution. You will quickly build rapport with our internal and external customers to ensure the KYC aspect of the Clients onboarding experience is exceptional, efficient and world class.

Job responsibilities

• Manage the KYC Renewals book of work for your designated Front Office sub-LOB to prioritise active requests, provide status updates and manage the end-to-end process
• Build and develop strong partnerships, identify challenges and eliminate roadblocks with all internal partners
• Work with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence
• Ensure all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
• Coordinate case prioritization, capacity planning, and assignment with our Global Maker teams and QC
• Stay up to date of any changes to processes and procedures, regulatory change and ensure impacts are communicated to our business partners
• Manage personal workload and priorities ensuring timely escalation of key risks/issues to management
• Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business
• Work as a role model to peers and drive training and sharing of good practices
• Might lead peers engaged on the same portfolio

Required qualifications, capabilities, and skills

• Strong written and oral communication skills with experience of conflict resolution
• Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers
• Client focused whist maintaining a strong controls mind-set
• Proactive and flexible approach to personal workload and wider team targets
• Effective at managing time appropriately and organising workload for maximum productivity
• Working knowledge of KYC/Compliance/AML standards
• Demonstratable experience in improving Client Experience and streamlining processes
• Sound understanding of the Financial Industry
• Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies)

Preferred qualifications, capabilities, and skills

• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.