Senior Key Account Leader — Midlands Events & Partnerships

KERB Food Ltd; Birmingham; On-site; GBP 43,000 - 58,000; Full time

Benefits offered by this job

Discount on KERB food & drink

25 days holiday

Private Medical Insurance

Cycle To Work

Season ticket loan

EAP

Job summary

KERB Food Ltd is seeking a passionate Key Account Manager to lead its Midlands portfolio, overseeing flagship venues such as NEC Birmingham, Aston Villa and Birmingham City. The role focuses on client relationships, strategic growth, and delivering exceptional hospitality experiences across events.

You will manage senior stakeholders, improve revenue performance, and collaborate with Venue Operations Managers to ensure consistency, high standards and innovative solutions regionally.

Qualifications

• Senior level experience in operations or account management within hospitality or events.
• Proven ability to manage budgets and drive revenue growth.
• Strong relationship-building and stakeholder management skills.
• Willingness to travel across the Midlands.

Responsibilities

• Lead KERB's Midlands portfolio, acting as the senior representative across venues, clients, and partners.
• Own site P&Ls, budgets, and commercial performance, ensuring revenue and profitability targets are met.
• Build and maintain strong client and venue relationships to drive satisfaction, retention, and growth.
• Support and develop Operations Managers to deliver exceptional events and hospitality experiences.
• Identify and secure new business opportunities, partnerships, and venue growth across the region.
• Collaborate with Commercial and Operations teams to maximise revenue and improve performance.
• Ensure operational excellence, compliance, and consistent standards across all sites.
• Drive continuous improvement across event delivery, trader experience, and operational processes.
• Lead, coach, and inspire regional teams, fostering a high-performance and inclusive culture.
• Set and monitor KPIs, reporting on regional performance and supporting strategic business objectives.

Skills

Senior operations experience

Account management

Business development

Hospitality industry knowledge

Stakeholder management

Tools

Good Till EPOS

Job description

KERB Food Ltd is seeking a passionate Key Account Manager to lead its Midlands portfolio, overseeing flagship venues such as NEC Birmingham, Aston Villa and Birmingham City. The role focuses on client relationships, strategic growth, and delivering exceptional hospitality experiences across events.

You will manage senior stakeholders, improve revenue performance, and collaborate with Venue Operations Managers to ensure consistency, high standards and innovative solutions regionally.