Senior KA Manager

Costa; United Kingdom; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Share Investment Plan (SIP)

Annual discretionary bonus

Smart pension with 10% match

Financial Support Fund

Costa discount

Job summary

Costa Coffee is seeking a Key Account Manager – Global Accounts to drive growth across workplace, hospitality, leisure, travel retail and digital channels. You will lead strategic multinational partnerships and deliver long-term value for global customers while collaborating with bottlers and cross-functional teams.

The role offers flexible home working with in-person collaboration as Costa moves into its new Support Centre in St Albans, and the chance to contribute to Costa’s ambitious global

Qualifications

• You will have worked in multinational context in matrix organization.

Responsibilities

• Lead strategic partnerships with priority global customers, securing long-term agreements that strengthen Costa’s position across key Away From Home channels.
• Establish robust governance frameworks, including executive sponsorship programmes, stakeholder engagement plans and clear issue resolution pathways to support successful customer partnerships.
• Drive regular business reviews with key accounts, leveraging commercial insights and performance data to identify growth opportunities and accelerate joint business plans.
• Partner with bottlers, direct markets and cross-functional teams to develop and implement scalable commercial frameworks that support Costa’s long-term growth ambitions.
• Champion best-in-class execution across the customer journey, ensuring strong alignment across supply chain, portfolio, pricing and operational delivery to maximise customer value and business performance.

Job description

At Costa Coffee, we are what we craft.We’rereimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go –we’vegot you covered.

You will drive the growth and deliver the ambition of Costa’s Away From Home business, developing strategic partnerships across workplace, hospitality, leisure, travel retail and digital channels.

Our teams make a difference. Whetherthat’sworking on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but wehaven’tforgotten our roots.That’swhere the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growingcommunities andhelp your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Key Account Manager – Global Accounts ,there’snever been a better time to join.

So, why Costa?

Wedidn’tbecome a global coffee brand by sitting back. When you work here, you join a community that values passion,progressionand integrity, with somepretty brilliantperksto sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• Andthat’snot all. Explore even more of ourperkshere: https://bit.ly/costaperks

We’repassionate about beinga great placeto work, where you can bring your unique self into our mix. Wefirmly supportdiversity,equityand inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

Whatyou’lldo

Being a Key Account Manager – Global Accounts is about so much more than bringing our coffee to the world.It’syour chance to stir up real success – which meansyou’llbe:

• Lead strategic partnerships with priority global customers, securing long-term agreements that strengthen Costa’s position across key Away From Home channels.
• Establish robust governance frameworks, including executive sponsorship programmes, stakeholder engagement plans and clear issue resolution pathways to support successful customer partnerships.
• Drive regular business reviews with key accounts, leveraging commercial insights and performance data to identify growth opportunities and accelerate joint business plans.
• Partner with bottlers, direct markets and cross-functional teams to develop and implement scalable commercial frameworks that support Costa’s long-term growth ambitions.
• Champion best-in-class execution across the customer journey, ensuring strong alignment across supply chain, portfolio, pricing and operational delivery to maximise customer value and business performance.

Who you are

It’syour unique ingredientswe’reinterested in:

• You will have worked in multinational context in matrix organization.
• A proven track record of growing and managing strategic multinational accounts within, Away From Home, Hotels, Workplace (contract caterers) convenience, travel , delivering sustainable revenue growth and long-term partnerships.
• Strong strategic and commercial acumen, with the ability to leverage consumer, customer and market insights to identify opportunities, shape account strategies and optimise commercial performance.
• Experience influencing and partnering with global customers and senior stakeholders, building collaborative relationships that drive mutually beneficial business outcomes. Experience across both B2B and B2C environments is advantageous.

Where you’ll work:

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.

We’re excited to be moving into anew home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”