Senior Key Account Manager

Costa Coffee; St Albans; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Share Investment Plan (SIP)

Annual discretionary bonus

Smart pension with 10% match

Costa Financial Support Fund

50% store discount

Private medical cover

Job summary

Costa Coffee seeks a talented Key Account Manager – Global Accounts in the UK to drive strategic partnerships with priority international customers and strengthen Costa's position across Away From Home channels.

You will lead governance, executive sponsorships and regular business reviews, leveraging data to identify growth opportunities and accelerate joint business plans. The role blends hybrid working with in-person collaboration across teams.

Qualifications

• Experience growing and managing strategic multinational accounts in Away From Home, Hotels, Workplace (contract caterers) or travel.
• Strong strategic and commercial acumen, using insights to shape account strategies.
• Experience influencing global customers and senior stakeholders in B2B/B2C environments.

Responsibilities

• Lead strategic partnerships with priority global customers, securing long-term agreements across Away From Home channels.
• Establish governance frameworks, executive sponsorships, stakeholder plans and issue resolution pathways.
• Drive business reviews with key accounts, using insights to identify growth opportunities and joint plans.
• Partner with bottlers, markets and cross-functional teams to implement scalable frameworks for long-term growth.
• Champion best-in-class execution across the customer journey, aligning supply chain, pricing and operations.

Skills

Multinational context

Strategic acumen

Commercial insight

B2B/B2C experience

Job description

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

You will drive the growth and deliver the ambition of Costa’s Away From Home business, developing strategic partnerships across workplace, hospitality, leisure, travel retail and digital channels.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Key Account Manager – Global Accounts, there’s never been a better time to join.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do:

Being a Key Account Manager – Global Accounts is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:

• Lead strategic partnerships with priority global customers, securing long-term agreements that strengthen Costa's position across key Away From Home channels.
• Establish robust governance frameworks, including executive sponsorship programmes, stakeholder engagement plans and clear issue resolution pathways to support successful customer partnerships.
• Drive regular business reviews with key accounts, leveraging commercial insights and performance data to identify growth opportunities and accelerate joint business plans.
• Partner with bottlers, direct markets and cross-functional teams to develop and implement scalable commercial frameworks that support Costa's long-term growth ambitions.
• Champion best-in-class execution across the customer journey, ensuring strong alignment across supply chain, portfolio, pricing and operational delivery to maximise customer value and business performance.

Who you are:

It’s your unique ingredients we’re interested in:

• You will have worked in multinational context in matrix organization.
• A proven track record of growing and managing strategic multinational accounts within, Away From Home, Hotels, Workplace (contract caterers) convenience, travel , delivering sustainable revenue growth and long-term partnerships.
• Strong strategic and commercial acumen, with the ability to leverage consumer, customer and market insights to identify opportunities, shape account strategies and optimise commercial performance.
• Experience influencing and partnering with global customers and senior stakeholders, building collaborative relationships that drive mutually beneficial business outcomes. Experience across both B2B and B2C environments is advantageous.

Where you’ll work:

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.

We’re excited to be moving into a new home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.