Senior Java Support Engineer (L3) - SC Cleared, London

LA International; Greater London; Hybrid; GBP 92,250 - 119,925; Full time

Job summary

LA International is seeking Java Support Engineers with SC clearance for a London-based contract. The role focuses on incident resolution, root-cause analysis, and release support across Java and microservices environments.

Responsibilities include monitoring, environment management, and knowledge sharing while ensuring SLA adherence. The role requires two to three days on site in London and is IR35 inside; multiple engineers may be hired.

Qualifications

• Strong technical troubleshooting across applications and infrastructure.
• Experience with logs, monitoring tools, Java, JavaScript and API/microservices debugging.
• Good understanding of cloud platforms (AWS).
• Familiarity with CI/CD pipelines and deployment workflows.
• Working knowledge of scripting (Python/Shell/PowerShell).

Responsibilities

• Incident Resolution: Own and resolve P1-P3 incidents within SLA; collaborate across teams for swift recovery.
• Problem Management: Perform root cause analysis for recurring issues and implement workarounds or fixes.
• Change Delivery: Execute approved changes, participate in CAB processes, and support release deployments.
• Environment Management: Ensure availability of non-production environments; resolve environment-related tickets.
• Monitoring & Reliability: Enhance monitoring, alerts, and observability to improve service stability.
• Service Reporting: Ensure SLAs are met and update stakeholders on ticket progress.
• Knowledge Sharing: Create runbooks, work instructions, and upskill junior engineers.
• Shift Left: Automate or document repeatable tasks to move work to L1/L2 teams.

Skills

Troubleshooting

Logging & Debugging

AWS

CI/CD

Python scripting

Job description

LA International is seeking Java Support Engineers with SC clearance for a London-based contract. The role focuses on incident resolution, root-cause analysis, and release support across Java and microservices environments.

Responsibilities include monitoring, environment management, and knowledge sharing while ensuring SLA adherence. The role requires two to three days on site in London and is IR35 inside; multiple engineers may be hired.