Java App Support Engineer - Incident & Reliability

LA International; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

LA International in the United Kingdom is seeking a skilled Incident and Problem Manager to own and resolve high-severity incidents, drive root cause analyses, and manage changes within our release processes. You will ensure environment availability, strengthen monitoring, and collaborate with cross-functional teams to meet SLAs, while contributing to runbooks and coaching junior engineers.

The role requires hands-on experience with Java, JavaScript, API/microservices debugging, AWS, and

Qualifications

• Strong technical troubleshooting across applications and infrastructure.
• Experience with logs, monitoring tools, Java, JavaScript and API/microservices debugging.
• Good understanding of cloud platforms (AWS).
• Familiarity with CI/CD pipelines and deployment workflows.
• Working knowledge of scripting (Python/Shell/PowerShell).

Responsibilities

• Incident Resolution: Own and resolve P1-P3 incidents within SLA; collaborate across teams for swift recovery.
• Problem Management: Perform root cause analysis for recurring issues and implement workarounds or fixes.
• Change Delivery: Execute approved changes, participate in CAB processes, and support release deployments.
• Environment Management: Ensure availability of non-production environments; resolve environment-related tickets.
• Monitoring & Reliability: Enhance monitoring, alerts, and observability to improve service stability.
• Service Reporting: Ensure SLAs are met and update stakeholders on ticket progress.
• Knowledge Sharing: Create runbooks, work instructions, and upskill junior engineers.
• Shift Left: Automate or document repeatable tasks to move work to L1/L2 teams.

Skills

Troubleshooting

Logs & monitoring

Java

JavaScript

API debugging

AWS

CI/CD

Python scripting

Shell scripting

PowerShell

Tools

Monitoring tools

CI/CD pipelines

Debugging tools

Job description

LA International in the United Kingdom is seeking a skilled Incident and Problem Manager to own and resolve high-severity incidents, drive root cause analyses, and manage changes within our release processes. You will ensure environment availability, strengthen monitoring, and collaborate with cross-functional teams to meet SLAs, while contributing to runbooks and coaching junior engineers.

The role requires hands-on experience with Java, JavaScript, API/microservices debugging, AWS, and