IT Service Desk Technician — First‑Line Support

One Sixth Form College; Nacton; On-site; GBP 25,000 - 26,000; Full time

Job summary

One Sixth Form College Ipswich is seeking a dedicated Service Desk Technician to join our IT Team. You will provide first-line support to staff and students, resolving hardware, software and networking issues via Freshservice, email, phone or face-to-face.

You will maintain a Windows environment, Active Directory and Office 365, monitor incidents within an ITIL framework to meet SLAs, assist with asset management, and collaborate with colleagues and external vendors to escalate where needed.

Qualifications

• Provide first-line IT support to staff via Freshservice, email, phone or face-to-face.
• Maintain Windows OS, Active Directory, and Office 365 within ITIL framework.
• Five GCSEs including English and Maths; business admin or IT qualification desirable.

Responsibilities

• Resolve hardware, software and networking issues for staff and students.
• Support remote users and assist with asset management in service desk systems.
• Document standards and IT policy; escalate to vendors as needed within ITIL processes.

Skills

Customer service

First-line support

Communication

Troubleshooting

Team collaboration

Education

Five GCSEs including English and Maths

Business administration or IT qualification desirable

Tools

Active Directory

Office 365

Windows OS

Freshservice

Job description

One Sixth Form College Ipswich is seeking a dedicated Service Desk Technician to join our IT Team. You will provide first-line support to staff and students, resolving hardware, software and networking issues via Freshservice, email, phone or face-to-face.

You will maintain a Windows environment, Active Directory and Office 365, monitor incidents within an ITIL framework to meet SLAs, assist with asset management, and collaborate with colleagues and external vendors to escalate where needed.