Senior IT Technician

NMS Recruit Ltd; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking an IT Support professional to provide technical assistance and resolve IT-related issues within the company. The ideal candidate should have a minimum of 2 years of experience, strong technical skills in Microsoft Windows and Office, and excellent communication abilities. This role offers a competitive salary of £30,000 to £35,000 per annum, alongside bonuses such as 25 days holiday and a company pension. The position is onsite in the United Kingdom.

Benefits

25 days holiday

Company pension

Gym

Outstanding office location

Qualifications

• Minimum of 2 years' experience in a similar role.
• Experience supporting Microsoft Windows operating systems.
• Good knowledge of Microsoft Office and 365.
• PC hardware fault finding and repair experience.
• Excellent communication skills with technical and non-technical colleagues.

Responsibilities

• Provide technical support to all colleagues across the group.
• Resolve hardware and software related issues on a daily basis.
• Maintain the company asset database.
• Assist in the upkeep of the company's CRM package.
• Report relevant faults and maintain logs.

Skills

Technical support

Microsoft Windows support

Microsoft Office and 365 knowledge

iOS and Android support

PC hardware fault finding

Network technologies understanding

Active Directory knowledge

Customer satisfaction focus

Problem-solving skills

Attention to detail

Job description

We are looking for an experienced individual with the technical ability and interpersonal skills to act as a first point of contact for IT related issues within the group.

Key responsibilities for this role include:

• Providing technical support to all colleagues across the group
• Providing communication to users on the status of their IT requests.
• Resolving hardware and Software related issues on a day-to-day basis
• Deploying PCs and associated peripherals across the group, including new installations and the redeployment of existing equipment to standards determined by the Group IT Manager.
• Generating and maintaining IT technical support documentation.
• Assisting in the upkeep of the company's CRM package
• Ensuring security applications and system upgrades are applied to desktops and laptops accordingly.
• Reporting relevant faults and maintaining logs.
• Maintaining the company asset database.
• Carrying out ad hoc duties as required by the Group IT Manager.

This role offers a basic of 30,000 to 35,0000 per annum depending on experience, 25 days holiday, company pension, gym and outstanding office location.

To be suitable for this role you will have:

• Minimum of 2 years' experience in a similar role.
• Experience supporting Microsoft Windows operating systems.
• Good knowledge of Microsoft Office and 365
• Experience of iOS and Android mobile devices
• PC hardware fault finding and repair.
• Understanding of network technologies.
• Knowledge of Active directory
• Any Azure knowledge advantageous
• Excellent communication skills. The ability to communicate effectively with technical and non-technical colleagues.
• A focus on customer satisfaction and the understanding the importance of tight deadlines.
• Good attention to detail
• Be an excellent problem solver and be able to complete work to a high standard.
• Team player
• A natural passion for IT

Due to the nature of the role you must drive and have your own car.

This is an outstanding opportunity to join a fast paced, forward thinking business where no two days are ever the same!

Email your CV today to be considered for this great opportunity - if you do not hear from us within 10 working days please assume you have not been successful.

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