Senior IT Technician

Leapfrog Recruitment Consultants; Daliburgh; On-site; GBP 42,000 - 56,000; Full time

Job summary

Leapfrog Recruitment Consultants is seeking an experienced IT professional to step into a senior technical role. You will resolve complex hardware, software, networking and cloud issues while supporting projects and mentoring junior colleagues.

Responsibilities include managing Microsoft 365 and Azure environments, driving incident resolution, and delivering end-to-end technical projects. Strong problem-solving and client-facing skills are essential.

Qualifications

• 3+ years of IT support, infrastructure or systems engineering experience.
• Strong ability to diagnose complex hardware, software and networking issues.
• Experience managing Microsoft 365 and Azure environments.
• Excellent problem-solving and client-facing communication skills.

Responsibilities

• Diagnose and resolve complex hardware, software and networking incidents with limited supervision.
• Manage and maintain client IT environments, including Microsoft 365 and Azure.
• Own technical issues and drive them to resolution.
• Deliver technical projects from planning to completion.
• Collaborate with clients and internal stakeholders to design solutions.
• Support infrastructure, cloud, and networking implementations and ongoing management.
• Identify opportunities to improve technical processes and service delivery.
• Maintain accurate technical documentation and service records.
• Mentor junior team members and share knowledge.

Skills

IT support

Microsoft 365

Azure

PowerShell

problem-solving

client-facing

Tools

PowerShell

Microsoft 365

Azure

Job description

A fantastic opportunity for an experienced IT support professional to step into a senior technical role, resolving complex issues across hardware, software, networking and cloud environments. You'll also contribute to technical projects and support the development of junior team members.

Location

Duties for this role include, but are not limited to:

• Diagnose and resolve complex hardware, software and networking incidents with minimal supervision.
• Manage and maintain client IT environments, including Microsoft 365 and Azure.
• Take ownership of technical issues, ensuring they are progressed efficiently through to resolution.
• Deliver technical projects from initial planning through to successful completion.
• Work with clients and internal stakeholders to understand requirements and develop appropriate technical solutions.
• Support the implementation and ongoing management of infrastructure, cloud and networking solutions.
• Identify opportunities to improve technical processes, service delivery and operational efficiency.
• Maintain clear and accurate technical documentation and service records.
• Coach and mentor junior team members, sharing technical knowledge and supporting their development.
• Apply strong IT service delivery principles while maintaining a consistently high standard of client service.

Skills / Qualifications

The ideal candidate will have 3+ years' experience within IT support, infrastructure or systems engineering, with a strong 2nd or 3rd Line support background. You'll be confident independently diagnosing complex hardware, software and networking issues and have practical experience managing Microsoft 365 and Azure environments. Strong problem-solving, communication and client-facing skills are essential, alongside experience delivering technical projects and supporting junior colleagues. Knowledge of cybersecurity, cloud services, advanced networking or automation would be highly desirable. Exposure to PowerShell and experience designing or implementing technical solutions would also be advantageous.

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