Senior IT Technician

Edinburgh Napier University; City of Edinburgh; On-site; GBP 30,000 - 38,000; Full time

Job summary

Join a forward-thinking university as a Senior Campus IT & AV Technician, where you'll play a pivotal role in supporting and enhancing IT and audio-visual technologies across various university spaces. This dynamic position involves managing a team, ensuring high-quality service delivery, and continuously improving technology solutions. With a commitment to inclusivity and professional development, this role offers a unique opportunity to contribute to an innovative educational environment while enjoying a generous benefits package, including extensive annual leave and development opportunities.

Benefits

41 days annual leave

Generous employer pension contributions

Learning and development opportunities

Employee Assistance Programme

Discounts across major retailers

Qualifications

• Experience in IT support and audio-visual technologies.
• Ability to manage staff and support their development.

Responsibilities

• Support and maintain IT & AV technology across university spaces.
• Manage assigned staff and ensure high-quality service delivery.

Skills

IT Support

Audio-Visual Technology

Staff Management

Customer Service

Education

Relevant IT Qualification

Degree in Information Technology or related field

Tools

Service Management System

Asset Management System

Job description

Our Excellent Benefits Package

At ENU, we offer a great working environment where we support ambition, recognise achievement, and offer other excellent benefits including:

• Minimum of 41 days annual leave (including 10 fixed holidays at Easter and Christmas) and the option to purchase additional annual leave
• Generous employer pension contributions
• A wide range of learning and development opportunities
• Opportunity to join our staff inclusion and support networks
• Access to our benefits platform Vivup which includes a huge range of discounts across the UK’s major retailers, healthcare discounts, and Cycle to Work
• Access to our Employee Assistance Programme

The Team

As one of the largest professional services departments in the University, Information Services (IS) is responsible for the provision of technology, systems, and library services. IS underpins all aspects of university operations and supports the university’s strategies for Learning & Teaching, Research & Innovation, and Internationalisation. They develop core, interoperable capabilities that are designed to be reused across multiple contexts, ensuring delivery based on business priorities and value for money.

The Role

The Senior Campus IT & AV Technician is responsible for the provision, installation, maintenance, and support of IT & audio-visual technologies across the University estate. They will manage assigned Campus IT & AV Technicians, support workload allocation, and facilitate their development through training. The role includes rotational deputising for the Campus IT & AV Manager and taking lead responsibility in specific technology areas.

You Will

Support the IT & AV technology within key University spaces, including teaching, learning, meeting, and workspaces, ensuring these are proactively monitored and updated, and identify opportunities for continuous improvement.

Take responsibility for one or more technologies or service areas, sharing best practices and sector trends.

Manage assigned staff, supporting their development, reviewing performance, and conducting regular 1:1s according to university policies.

Liaise with colleagues to develop high-quality, innovative, and cost-effective service solutions, supporting change initiatives to completion.

Ensure accurate recording and updating of all IT hardware assets using the university’s asset management system.

Ensure all customer incidents and requests are logged, tracked, and resolved satisfactorily within agreed SLAs, using the university's Service Management System.

Additional Information

Application closing date: 11:59 pm on Sunday 25th May 2025

Interviews: W/C 9th June 2025

Salary: £30,805 - £37,174

The university may sponsor international workers, depending on specific circumstances.

Edinburgh Napier is committed to creating an inclusive environment and holds Disability Confident, Carer Positive, and Stonewall Diversity Champion statuses.