Senior IT Technician

The Methodist Church in Britain; Cheadle; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Benefits package

Professional development

Flexible hours

Job summary

The Laurus Trust's IT services team is seeking a Senior IT Technician to lead the day-to-day IT helpdesk at Cheadle Hulme High School. This role provides second-line support, coordinates IT technicians, and contributes to infrastructure and service improvement projects across 17 schools serving more than 10,000 users.

You will support the IT Managers, help maintain a reliable customer-focused service, and help drive continuous improvement.

Qualifications

• GCSE Maths and English at grade A* to C, or equivalent.
• Direct experience in IT support or helpdesk role.
• Proficiency in MS Office and other common IT software.

Responsibilities

• Manage the day-to-day running of the IT helpdesk
• Provide high-quality second-line IT support
• Support the IT Manager in delivering an efficient, reliable IT service
• Coordinate the work of IT technicians and lead by example
• Contribute to infrastructure, systems and service improvement projects
• Take responsibility for daily administration and operation of the IT department

Skills

MS Office

Adobe CC

Education

GCSE Maths & English (A*-C)

Job description

The Laurus Trust's IT services team is recruiting a Senior IT Technician, listed under Cheadle Hulme High School. The post runs the day-to-day IT helpdesk, giving second-line support, coordinating IT technicians and taking part in infrastructure and service improvement projects. It covers 17 schools, sixth forms and an alternative provision, serving more than 10,000 users in a fast-paced setting. Full applications are required, as CVs are not accepted, and visa sponsorship is not available.

What the job involves

• Manage the day-to-day running of the IT helpdesk
• Provide high-quality second-line support
• Support the Trust IT Manager in delivering an efficient, reliable and customer-focused IT service
• Lead by example and coordinate the work of IT technicians
• Contribute to infrastructure, systems and service improvement projects
• Take responsibility for the daily administration and operation of the IT department, working closely with the IT Managers

Qualifications

• GCSE Maths and English at grade A* to C, or equivalent

Experience

• Direct experience in an IT support or helpdesk role

Skills & knowledge

• Proficiency in MS Office, Adobe CC and other relevant IT packages

What’s offered

• Wide range of employee benefits, set out on the Trust's Careers page
• Access to further professional learning
• Flexible working where feasible, including part-time, term-time, job-share and compressed hours