Senior IT Technician

Didsbury High School; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Laurus Trust is seeking an experienced Senior IT Technician to support and develop IT services across the Trust. You will manage the IT Helpdesk, provide second-line support, and lead IT Technicians to deliver reliable, customer-focused IT across six secondary, six primary, four sixth forms and one alternative provision.

The role offers opportunities to drive service improvements and professional learning.

Qualifications

• Sound educational background including GCSE’s in Maths and English (A*-C) or equivalent.
• Direct experience in an IT Support/helpdesk.
• Proficiency in MS Office, Adobe CC and other relevant IT packages

Responsibilities

• Manage the day-to-day operation of the IT Helpdesk, taking responsibility for the daily administration and operation of the department and work closely with the IT Managers, assisting and enabling them in their role.

Skills

IT Helpdesk experience

Second-line support

Team leadership

Problem solving

Education

GCSEs in Maths and English (A*-C)

Tools

MS Office

Adobe CC

Job description

The Laurus Trust is seeking an experienced and proactive Senior IT Technician to play a key role in supporting and developing our IT services across the Trust. This is a fantastic opportunity to join a team of dedicated IT professionals who support and service the IT function in a fast-paced environment across 6 secondary, 6 primary, 4 sixth forms and 1 alternative provision schools for over 10,000 users.

As a Senior IT Technician, you will help manage the day-to-day operation of the IT Helpdesk, providing high-quality second-line support whilst supporting the Trust IT Manager in delivering an efficient, reliable and customer-focused IT service. You will lead by example, coordinate the work of IT Technicians and contribute to a wide range of infrastructure, systems and service improvement projects.

If you would like to join our Laurus family in a rewarding role that changes the lives of our pupils by empowering them to become the best that they can be then we would love to hear from you.

Job Purpose

• To manage the day-to-day work of the IT Helpdesk, taking responsibility for the daily administration and operation of the department and work closely with the IT Managers, assisting and enabling them in their role.

Key Skills & Experience

• Sound educational background including GCSE’s in Maths and English (A*-C) or equivalent.
• Direct experience in an IT Support/helpdesk.
• Proficiency in MS Office, Adobe CC and other relevant IT packages

To learn more about what the Trust offer, including our wide range of employee benefits and access to further professional learning, visit our Careers page. At the Laurus Trust, we value the significance of a healthy work/life balance for our employees. Achieving a better balance can boost motivation and morale, lower stress levels, enhance performance and productivity, and make job opportunities more inclusive. Whenever feasible, we are committed to offering flexible arrangements from the very start, which could include options like part-time roles, term-time working, Job-sharing and compressed hours.

Disability Confident Employer

We value diversity and are committed to equal opportunities. We are an inclusive employer and welcome all applications. Disabled candidates who meet the minimum criteria on the person specification will be guaranteed an interview. If you require any reasonable adjustments for an interview, please highlight this to our Recruitment Team in advance.