Technical Systems Engineer

Emplyfy; Buckler's Park; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days' annual paid holiday

Job summary

Emplyfy is seeking an experienced Technical Systems Engineer to join a high-tech IT services team. The role covers technical support, infrastructure maintenance and hands-on work at client sites.

You will act as a technical contact, diagnose faults on customer premises, manage service requests and ensure SLAs are met with clear communication and timely escalation when needed. A strong multi-technology background is required.

Qualifications

• 5+ years in a relevant IT role.
• Experience with Cyber Essentials and GDPR security standards.
• Proficient with Microsoft 365 apps and cloud services (Email, SharePoint, Teams, OneDrive).
• Experience with Intune, RMM platforms and telephony systems.
• Strong network infrastructure knowledge (routers, switches, DHCP/DNS, VLANs).
• Experience coordinating with external partners or service providers.
• Knowledge of Windows Server 2016/2019/2022 and Group Policy configuration.
• Azure administration and implementation.
• Windows 10/11 and Mac environments.
• Imaging and deployment for customer builds.
• Excellent customer service with clear communication.
• Independent troubleshooting and problem solving.
• Team player able to work independently.

Responsibilities

• Serve as a technical contact for customers and provide solutions to IT requirements.
• Attend customer premises to diagnose faults, perform repairs and maintenance.
• Manage support cases using the Service Desk platform.
• Keep customers informed through the support process per SLAs.
• Escalate significant incidents requiring management intervention.
• Review daily priorities and manage workload to meet actions.
• Monitor customer environments to ensure business requirements are met.
• Install, configure, test, maintain and repair hardware and software.
• Keep technical records and tickets up to date.
• Own urgent incidents, remote or on-site.

Skills

5+ years IT experience

Cyber Essentials & GDPR

Microsoft 365

Intune

Azure administration

Windows Server admin

Networking fundamentals

RMM & support platforms

Telephony systems

Imaging & deployment

Customer service

Independent troubleshooting

Tools

Intune

RMM platforms

Service Desk platform

Azure

Job description

An opportunity is available for an experienced Technical Systems Engineer to join a high-tech organisation providing managed IT services to established businesses.

This is a varied, customer-focused position involving technical support, infrastructure, system maintenance and hands-on work at client locations. The successful candidate will be comfortable working across multiple technologies and taking ownership of issues through to resolution.

The Role

• Serve as a technical contact for customers and provide effective solutions to their IT requirements.

• Attend customer premises when required to diagnose faults, complete repairs and carry out scheduled maintenance.

• Manage support cases and service requests using the company's Service Desk platform.

• Keep customers informed throughout the support process in accordance with agreed service levels.

• Escalate significant incidents and issues requiring Management intervention.

• Review daily priorities and manage your workload to ensure required actions are completed.

• Monitor the condition and performance of customer environments and ensure business requirements continue to be met.

• Carry out the installation, configuration, testing, maintenance and repair of hardware and software.

• Keep technical records, tickets and documentation up to date.

• Take ownership of urgent and high-priority incidents, whether handled remotely or on-site.

On Offer:

• Salary of £30,000 - £40,000 per year, dependent on experience.

• 40 days' annual paid holiday.

Applicants should have at least 5 years' experience in a relevant IT role and be confident working with:

• Cyber Essentials and GDPR security standards, including implementation and configuration (mandatory).

• Microsoft 365 applications and cloud services, particularly Email, SharePoint, Teams and OneDrive (mandatory).

• Intune, Remote Monitoring and Management platforms and telephone systems.

• Network infrastructure including routers, switches, access points, DHCP, DNS, TCP/IP, firewalls and VLANs.

• External technology partners and service providers, with the ability to coordinate support where required.

• IT industry standards, processes and best-practice procedures.

• Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.

• Azure administration and implementation.

• Windows 10, Windows 11 and Mac environments.

• Different customer builds, imaging and deployment requirements.

• Strong customer service skills together with clear written and verbal communication.

• Independent technical troubleshooting and problem-solving.

• Working effectively within a team while being capable of managing tasks independently.