Senior IT Support Technician

Independent Forgings and Alloys; Sheffield; On-site; GBP 33,000 - 35,000; Full time

Job summary

An established industry player is seeking a Senior IT Support Technician to join their growing IT team. This role involves supporting users through remote access and face-to-face interactions, managing user accounts, and troubleshooting hardware and software issues. The ideal candidate will have a strong background in server configuration, networking, and cloud technologies, ensuring seamless IT operations across the organization. Join a dynamic team and contribute to continuous improvement projects while delivering exceptional support to users. This is a fantastic opportunity for those looking to advance their career in IT support.

Qualifications

• Experience with server configuration and user account management.
• Strong knowledge of networking protocols and cloud technologies.

Responsibilities

• Provide onsite and remote IT support to users.
• Diagnose and resolve technical issues related to hardware and software.

Skills

Troubleshooting Hardware and Software

User Account Management

Incident Logging and Tracking

Network Troubleshooting

User Training and Documentation

Tools

Windows Server

Active Directory

PowerShell

Microsoft 365

VMware

Hyper-V

SQL Server

MySQL

PostgreSQL

Job description

Job Description

Due to our continued growth and investment, we are looking to add to our IT team with an experienced Senior IT Support Technician.

Main Purpose of the Role

Working as part of our IT team on a range of continuous improvement projects across the site that require IT advice and support. The job holder will be responsible for supporting personnel using remote access and face-to-face support, as well as setting up and maintaining IT access for all users.

Main duties include

• Troubleshoot Hardware and Software: Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals, as well as common software applications.
• User Account Management: Assist with user account creation, password resets, and access permissions in Active Directory and other systems.
• Incident Logging and Tracking: Record, track, and update support tickets in the IT service management system, following ITIL best practices.
• Network Troubleshooting: Diagnose and resolve network connectivity issues, including Wi-Fi and VPN problems.
• Maintain IT Assets: Assist in inventory management of hardware and software assets.
• Provide Onsite and Remote Support: Deliver support to users both in person and remotely, ensuring minimal disruption.
• User Training and Documentation: Provide basic training and create user-friendly documentation to help end-users resolve common issues independently.

Required Knowledge and Experience

• Server Configuration: Experience with Windows Server (Active Directory, Group Policy, PowerShell).
• Networking: TCP/IP, DNS, DHCP, VPN, VLANs, Firewall management & security protocols.
• Cloud Technologies: Microsoft 365 Administration Experience.
• Virtualization Technologies: VMware, Hyper-V.
• Database Management: SQL Server, MySQL, PostgreSQL.
• Security: Patch management, endpoint security, backup & disaster recovery.

Key Details

• Work hours: 37 hours per week
• Location: Sheffield, UK
• Job type: Permanent, Full-time
• Salary: £33,000 - £35,000 per annum