Senior IT Support Technician

Blue Octopus; Sheffield; On-site; GBP 33,000 - 35,000; Full time

Job summary

A forward-thinking company is seeking an experienced Senior IT Support Technician to join their dynamic IT team. This role involves providing essential IT support, troubleshooting hardware and software issues, and managing user accounts. The ideal candidate will have strong knowledge of server configuration, networking, and cloud technologies, ensuring seamless operations for all personnel. Join a reputable organization that values continuous improvement and offers a collaborative environment where your skills can shine. If you are passionate about IT support and eager to contribute to a thriving team, this opportunity is perfect for you.

Qualifications

• Experience in server configuration and user account management.
• Strong knowledge in networking and cloud technologies.

Responsibilities

• Diagnose and resolve technical issues for users both remotely and onsite.
• Manage user accounts and maintain IT assets effectively.

Skills

Technical Support

User Account Management

Network Troubleshooting

Incident Management

User Training

Tools

Windows Server

Active Directory

Microsoft 365

VMware

SQL Server

Job description

Due to our continued growth and investment, we are looking to add to our IT team with an experienced Senior IT Support Technician.

Main Purpose of the Role

Working as part of our IT team on a range of continuous improvement projects across the site that require IT advice and support. The job holder will be responsible for the IT support of personnel using remote access and face-to-face support, as well as setting up and maintaining IT access for all users.

Main duties include

1. Troubleshoot Hardware and Software: Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals, as well as common software applications.
2. User Account Management: Assist with user account creation, password resets, and access permissions in Active Directory and other systems.
3. Incident Logging and Tracking: Accurately record, track, and update support tickets in the IT service management system, following ITIL best practices.
4. Network Troubleshooting: Diagnose and resolve network connectivity issues, including Wi-Fi and VPN problems.
5. Maintain IT Assets: Assist in the inventory and tracking of hardware and software assets.
6. Provide Onsite and Remote Support: Deliver support to users both in person and remotely, ensuring minimal disruption to operations.
7. User Training and Documentation: Provide basic training and create user-friendly documentation to help end-users resolve common problems independently.

Required Knowledge and Experience

• Server Configuration: Experience with Windows Server (Active Directory, Group Policy, PowerShell)
• Networking: TCP/IP, DNS, DHCP, VPN, VLANs, Firewall management & security protocols
• Cloud Technologies: Microsoft 365 Administration Experience
• Virtualization Technologies: VMware, Hyper-V
• Database Management: SQL Server, MySQL, PostgreSQL
• Security: Patch management, endpoint security, backup & disaster recovery

Key Details

Work hours: 37 hours per week

Location: Sheffield, UK

Job type: Permanent, Full-time (37 hours)

Salary: £33,000 - £35,000 per annum

About Independent Forgings and Alloys

Independent Forgings and Alloys (IFA) is one of Britain’s leading independent aerospace and industrial forgers. The company specializes in open and closed-die forging, managing the entire production process from raw material to finished product at a single location. Operating from a 680,000 ft² facility in Sheffield, IFA manufactures high-integrity forged components in nickel alloy, titanium, stainless steel, and carbon alloys for aerospace, nuclear, power generation, marine, oil, and gas sectors.