Senior IT Support Technician

Independent Forgings and Alloys Ltd.; Sheffield; On-site; GBP 33,000 - 35,000; Full time

Job summary

An established industry player is seeking a Senior IT Support Technician to enhance their IT team. This role involves providing comprehensive IT support, troubleshooting hardware and software issues, and managing user accounts. The ideal candidate will have a strong background in server configuration, networking, and cloud technologies. Join a forward-thinking company that values continuous improvement and offers a dynamic work environment focused on delivering exceptional IT services. If you're passionate about technology and enjoy problem-solving, this opportunity is perfect for you.

Qualifications

• Experience with Windows Server, Active Directory, and PowerShell.
• Knowledge of TCP/IP, DNS, DHCP, and VPN configurations.

Responsibilities

• Troubleshoot hardware and software issues for desktops and laptops.
• Manage user accounts and provide remote support to users.

Skills

Server Configuration

Networking

Cloud Technologies

Virtualization Technologies

Database Management

Security

Job description

Due to our continued growth and investment, we are looking to add to our IT team with an experienced Senior IT Support Technician.

Main Purpose of the Role

Working as part of our IT team on a range of continuous improvement projects across site that require IT advice and support. The job holder will be responsible for the IT support of personnel using remote access and face-to-face support, as well as setting up and maintaining IT access for all users.

Main duties include

1. Troubleshoot Hardware and Software: Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals, as well as common software applications.
2. User Account Management: Assist with user account creation, password resets, and access permissions in Active Directory and other systems.
3. Incident Logging and Tracking: Accurately record, track, and update support tickets in the IT service management system, following ITIL best practices.
4. Network Troubleshooting: Diagnose and resolve network connectivity issues, including Wi-Fi and VPN problems.
5. Maintain IT Assets: Assist in the inventory and tracking of hardware and software assets.
6. Provide Onsite and Remote Support: Deliver support to users both in person and remotely, ensuring minimal disruption to business operations.
7. User Training and Documentation: Provide basic training and create user-friendly documentation to help end-users resolve common problems independently.

Required Knowledge and Experience

• Server Configuration: Experience with Windows Server (Active Directory, Group Policy, PowerShell)
• Networking: TCP/IP, DNS, DHCP, VPN, VLANs, Firewall management & security protocols
• Cloud Technologies: Microsoft 365 Administration Experience
• Virtualization Technologies: VMware, Hyper-V
• Database Management: SQL Server, MySQL, PostgreSQL
• Security: Patch management, endpoint security, backup & disaster recovery

Key Details

Work hours: 37 hours per week

Location: Sheffield, UK

Job type: Permanent, Full-time (37 hours)

Salary: £33,000 - £35,000 per annum

About Independent Forgings and Alloys

Independent Forgings and Alloys (IFA) is one of Britain’s leading independent aerospace and industrial forgers. The company specializes in open and closed-die forging, managing the entire production process from raw material to finished product at a single location. Based in Sheffield, we manufacture high-integrity forged components in various alloys for aerospace, nuclear, power generation, marine, and oil & gas sectors.