Senior IT Support Technician

Independent Forgings and Alloys Ltd; Sheffield; On-site; GBP 33,000 - 35,000; Full time

Job summary

An established industry player is seeking a Senior IT Support Technician to enhance their IT team. This role involves supporting personnel through remote access and face-to-face interactions, ensuring seamless IT operations. You will troubleshoot hardware and software issues, manage user accounts, and maintain IT assets. The ideal candidate will have strong knowledge of server configuration, networking, and cloud technologies. Join a dynamic team in a leading aerospace and industrial forging company, where your contributions will directly impact the efficiency of operations and user satisfaction.

Qualifications

• Strong knowledge of server configuration and network troubleshooting.
• Experience with cloud technologies and virtualization.

Responsibilities

• Troubleshoot hardware and software issues for users.
• Manage user accounts and provide training documentation.

Skills

Windows Server

TCP/IP

Microsoft 365 Administration

VMware

SQL Server

Network Troubleshooting

User Training

Tools

Active Directory

PowerShell

MySQL

PostgreSQL

Job description

Due to our continued growth and investment, we are looking to add to our IT team with an experienced Senior IT Support Technician.

Main Purpose of the Role

Working as part of our IT team on a range of continuous improvement projects across the site that require IT advice and support. The job holder will be responsible for supporting personnel using remote access and face-to-face interactions, as well as setting up and maintaining IT access for all users.

Main duties include

• Troubleshoot Hardware and Software: Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals, as well as common software applications.
• User Account Management: Assist with user account creation, password resets, and access permissions in Active Directory and other systems.
• Incident Logging and Tracking: Accurately record, track, and update all support tickets in the IT service management system, following ITIL best practices.
• Network Troubleshooting: Diagnose and resolve network connectivity issues, including Wi-Fi and VPN problems.
• Maintain IT Assets: Assist in the inventory and tracking of hardware and software assets.
• Provide Onsite and Remote Support: Deliver both in-person and remote support to users, ensuring minimal disruption to business operations.
• User Training and Documentation: Provide basic training and create user-friendly documentation to help end-users solve common problems independently.

You Should Have a Strong Knowledge And Experience Of...

• Server Configuration: Experience with Windows Server (Active Directory, Group Policy, PowerShell)
• Networking: TCP/IP, DNS, DHCP, VPN, VLANs, Firewall management & security protocols
• Cloud Technologies: Microsoft 365 Administration Experience
• Virtualization Technologies: VMware, Hyper-V
• Database Management: SQL Server, MySQL, PostgreSQL
• Security: Patch management, endpoint security, backup & disaster recovery

Key Details

Work hours: 37 hours per week

Location: Sheffield, UK

Job type: Permanent, Full-time (37 Hours)

Salary: £33,000 - £35,000 per annum

About Independent Forgings And Alloys

Independent Forgings and Alloys (IFA) is one of Britain's leading independent aerospace and industrial forgers. The unique feature about IFA is the combination of open and closed-die forging while also undertaking the whole production process from raw material to the finished product in one location. Operating from a 680,000 ft² facility in Sheffield, we manufacture high-integrity, open-die and closed-die forged components in nickel alloy, titanium, stainless steel, and carbon alloys for customers and tier-one suppliers within the aerospace, nuclear, power generation, marine, as well as oil and gas sectors.