End User Support Specialist — Executive & Onsite Support

orchard.vincere.io; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

orchard.vincere.io seeks an End User Support Specialist (Band II) to deliver structured, high-quality end-user technology support across assigned business units, focusing on endpoint, workplace, and user lifecycle services. The role emphasizes controlled execution, strong case ownership, and consistent user experience.

The role collaborates with Service Desk, EUC, Identity, Infrastructure, Security, and local site stakeholders to own end-to-end support, perform JML activities, ensure readiness

Qualifications

• Proven experience in end-user support, client support, workplace technology support, or a comparable service delivery role.
• Strong working knowledge of Windows and macOS environments in managed enterprise settings.
• Experience supporting endpoint hardware, collaboration tools, peripherals, and workplace technology services.
• Familiarity with ITSM tooling, case ownership, SLA-driven delivery, and structured ticket discipline.
• Understanding of joiner, mover, leaver processes, access governance, and controlled execution of user changes.

Responsibilities

• Deliver incidents and service requests escalated from Service Desk or routed directly through approved channels.
• Progress work through to resolution, maintain timely updates, and ensure activity is accurately managed in ITSM tooling.
• Execute onboarding, offboarding, access changes, device handovers, and related user lifecycle activities.
• Support endpoint devices, peripherals, collaboration spaces, and workplace IT services across offices and locations.
• Provide structured support for executive users, leadership interactions, events, and critical meetings.

Skills

End-user support

Windows/macOS

ITSM tooling

JML processes

ITIL practices

Tools

ITSM tooling

Job description

orchard.vincere.io seeks an End User Support Specialist (Band II) to deliver structured, high-quality end-user technology support across assigned business units, focusing on endpoint, workplace, and user lifecycle services. The role emphasizes controlled execution, strong case ownership, and consistent user experience.

The role collaborates with Service Desk, EUC, Identity, Infrastructure, Security, and local site stakeholders to own end-to-end support, perform JML activities, ensure readiness