Senior IT Support Specialist

TN United Kingdom; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the gaming industry seeks a Senior IT Support Specialist to provide exceptional support for hardware, software, and app-related issues. Join a collaborative team dedicated to service excellence and innovative technology solutions.

Qualifications

• Strong technical knowledge of various IT systems and tools.
• Experience with AV technical hardware solutions and office network technology.

Responsibilities

• Provide advanced technical assistance and mentorship to junior support team.
• Diagnose and resolve complex hardware, software, and network issues.
• Contribute to technology updates and develop ITIL best practices.

Skills

Technical Knowledge

Troubleshooting

Communication

Tools

Microsoft Windows

Microsoft Office/O365

Jira ITSM

Active Directory

VPN

Teams

Zoom

Job description

Senior IT Support Specialist, Manchester

Client: Cloud Imperium Games Limited

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 88af90eca7ec

Job Views: 3

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description:

We're seeking a Senior IT Support Specialist to join our team at Cloud Imperium Games, supporting our global workforce with their technical queries and challenges. As part of a collaborative environment, you'll be the frontline support for hardware, software, and app-related issues, ensuring an exceptional end-to-end employee experience through calls, emails, and chats. We use tools such as Jira, Confluence, and the M365 package to manage our work. We value service excellence, teamwork, and enthusiasm for cool tech.

Founded in 2012, Cloud Imperium Games creates cutting-edge video games that defy expectations. We're currently developing Star Citizen, a record-breaking multiplayer online space sim, and Squadron 42, a cinematic single-player adventure set in the same universe. Join us as we break boundaries and make video game history. For more information about life at Cloud Imperium Games, check this out - https://youtu.be/cXjp7SRBpIA

What does a Senior IT Support Specialist at CIG do?

• Lead the development of generalist IT support and troubleshooting skills across hardware, software, infrastructure, and network, including but not limited to:
• Provide advanced technical assistance and mentorship to the junior support team
• Diagnose and resolve complex hardware, software, and network issues
• Assist with major incident escalations and participate in incident resolution
• Contribute to technology updates and develop ITIL best practices
• Manage complex technical challenges using subject matter expertise, exercising discretion and independent judgment for resolution

What do we ask for?

• Strong technical knowledge of Microsoft Windows operating systems, Autopilot, Microsoft Office/O365, Active Directory, Jira ITSM, network connectivity, VPN protocols, and collaboration tools such as Teams and Zoom
• Experience with meeting room AV technical hardware solutions and office network technology
• Thought leadership in implementing IT operations best practices such as ITIL and ISO20000
• Strong troubleshooting skills for hardware, software, and application issues
• Excellent written and verbal communication skills, capable of effectively presenting information to business users

CIG Diversity Statement

CIG is a global company committed to cultivating a workplace that celebrates all backgrounds, lifestyles, and perspectives. We foster authentic recognition, appreciation, and understanding of diversity. As an Equal Opportunity Employer, we aim to build a team that reflects all walks of life, encouraging every employee to bring their unique qualities to the work environment. Our differences make us stronger.

Fraud Statement

We are aware of fraudulent job offers claiming to be from CIG, often through fake websites, email addresses, or social media. We do not ask for personal info like bank details or IDs via social media or chat apps, nor do we request money for equipment. If you suspect fraud, report it to your local authorities and contact us at info{@}cloudimperiumgames.com with any information.