Senior IT Support Lead — School Network & Security

St Joseph Catholic Multi Academy Trust; West Kirby; On-site; GBP 32,000 - 48,000; Full time

Job summary

St Joseph Catholic Multi Academy Trust in West Kirby is seeking a Senior IT Support Technician to help manage, install, maintain, and secure the curriculum and administrative ICT network across the trust. You will also assist IT support technicians in resolving issues.

You will lead the helpdesk, deploy and repair hardware/software, and work with the Trust Head of IT to implement ICT strategy, ensuring system availability and safety across sites.

Qualifications

• Experience providing ICT support in an education environment.
• Ability to assist staff and pupils with ICT systems and devices.

Responsibilities

• Lead the helpdesk and triage IT tickets across the Trust.
• Install, configure and maintain computer hardware, devices and AV equipment.
• Manage network access, passwords and IT security in line with policy.
• Support the IT team in delivering ICT training and upskilling staff.

Job description

St Joseph Catholic Multi Academy Trust in West Kirby is seeking a Senior IT Support Technician to help manage, install, maintain, and secure the curriculum and administrative ICT network across the trust. You will also assist IT support technicians in resolving issues.

You will lead the helpdesk, deploy and repair hardware/software, and work with the Trust Head of IT to implement ICT strategy, ensuring system availability and safety across sites.