Senior IT Support Lead - Enterprise, Onsite & Remote

surbanajurong; Greater London; Híbrido; GBP 35 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Birthday leave

Health insurance

Parental leave

Recognition awards

Social club

Work-life balance

Resumo da oferta

Surbana Jurong in the UK is seeking a Senior Technology Support Specialist to provide onsite and remote IT support across Manchester, Birmingham, Glasgow and Edinburgh. You will resolve hardware, software and network issues, support meeting-room technology and help keep endpoint devices secure, current and reliable.

The role requires a degree in IT or related field with several years' experience in a large corporate environment, strong knowledge of Windows, Microsoft 365, Teams, and vendor

Qualificações

• A degree in Information Technology, Computer Science or a related field with 4-5 years' relevant experience, or a relevant diploma with 7-8 years' experience.
• Experience providing IT support in a large corporate environment, ideally supporting around 200 users.
• Strong knowledge of Windows, Microsoft 365, Teams, endpoint support, network troubleshooting and remote support tools.
• Experience managing tickets, IT assets, vendors and small technology projects.
• A customer-focused approach with strong communication, stakeholder management and problem-solving skills.
• The ability to take ownership, manage priorities and support or mentor colleagues.
• Modern Desktop Administration, Microsoft 365 Fundamentals or ITIL Foundation certification is desirable.

Responsabilidades

• Provide Level 1 and Level 2 support for incidents and service requests within agreed service levels.
• Configure equipment and software, diagnose faults and keep users informed through to resolution.
• Support video-conferencing, meeting-room technology and office IT setups or relocations.
• Prepare equipment and access for new starters, deliver IT inductions and recover devices during offboarding.
• Maintain accurate tickets, asset records, procedures and training materials.
• Manage endpoint procurement, storage, refresh activity, secure data erasure and disposal.
• Coordinate vendors and monitor service and SLA performance.
• Lead local desktop projects, mentor colleagues and improve support processes.

Conhecimentos

Windows OS

Microsoft 365

Teams

Endpoint support

Network troubleshooting

Vendor management

Ticketing systems

Mentoring

Customer support

Formação académica

Degree in IT/CS or related field

Diploma with 7-8 years experience

Ferramentas

ITSM tools

Descrição da oferta de emprego

Surbana Jurong in the UK is seeking a Senior Technology Support Specialist to provide onsite and remote IT support across Manchester, Birmingham, Glasgow and Edinburgh. You will resolve hardware, software and network issues, support meeting-room technology and help keep endpoint devices secure, current and reliable.

The role requires a degree in IT or related field with several years' experience in a large corporate environment, strong knowledge of Windows, Microsoft 365, Teams, and vendor