Senior Technology Support Specialist

Surbana Jurong Group; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Birthday leave

Corporate health insurance

Paid parental leave

Recognition awards

Active social club

Supportive team environment

Job summary

Surbana Jurong Group is seeking a Senior Technology Support Specialist to provide onsite and remote IT support across UK offices. You will resolve hardware, software and network issues, support meeting-room technology, and help keep endpoint devices secure and reliable.

You will contribute to enterprise IT operations, manage incidents, and mentor junior staff while coordinating with vendors to maintain SLAs. A degree in IT or CS, plus 4–8 years of experience, is expected.

Qualifications

• A degree in Information Technology, Computer Science or a related field with 4–5 years’ relevant experience, or a relevant diploma with 7–8 years’ experience.
• Experience providing IT support in a large corporate environment, ideally supporting around 200 users.
• Strong knowledge of Windows, Microsoft 365, Teams, endpoint support, network troubleshooting and remote support tools.
• Experience managing tickets, IT assets, vendors and small technology projects.
• A customer-focused approach with strong communication, stakeholder management and problem-solving skills.
• The ability to take ownership, manage priorities and support or mentor colleagues.
• Modern Desktop Administration, Microsoft 365 Fundamentals or ITIL Foundation certification is desirable.

Responsibilities

• Provide Level 1 and Level 2 support for incidents and service requests within agreed service levels.
• Configure equipment and software, diagnose faults and keep users informed through to resolution.
• Support video-conferencing, meeting-room technology and office IT setups or relocations.
• Prepare equipment and access for new starters, deliver IT inductions and recover devices during offboarding.
• Maintain accurate tickets, asset records, procedures and training materials.
• Manage endpoint procurement, storage, refresh activity, secure data erasure and disposal.
• Coordinate vendors and monitor service and SLA performance.
• Lead local desktop projects, mentor colleagues and improve support processes.

Skills

Windows

Microsoft 365

Teams

Endpoint support

Network troubleshooting

Remote support tools

Customer focus

Stakeholder management

Problem solving

Mentoring

Project coordination

Education

Degree in Information Technology

Computer Science degree

Relevant IT diploma

ITIL Foundation certification

Tools

Video conferencing systems

Ticketing systems

Job description

SJ is a diverse collective of problem solvers for the built environment, continually reimagining ways to create a smart and sustainable future.

Headquartered in Singapore, the group has a global talent pool of 16,000 in its member companies AETOS, Atelier Ten, B+H, CHIL, KTP, Prostruct, Robert Bird Group, SAA, SMEC and Surbana Jurong, based in more than 120 offices in over 40 countries.

In the UK, our businesses include Robert Bird Group and Atelier Ten.

About the role

We are looking for a Senior Technology Support Specialist to provide onsite and remote IT support across our Manchester, Birmingham, Glasgow and Edinburgh offices. You will resolve hardware, software and network issues, support meeting-room technology and help keep endpoint devices and IT assets secure, current and reliable.

Key Responsibilities

• Provide Level 1 and Level 2 support for incidents and service requests within agreed service levels.

• Configure equipment and software, diagnose faults and keep users informed through to resolution.

• Support video-conferencing, meeting-room technology and office IT setups or relocations.

• Prepare equipment and access for new starters, deliver IT inductions and recover devices during offboarding.

• Maintain accurate tickets, asset records, procedures and training materials.

• Manage endpoint procurement, storage, refresh activity, secure data erasure and disposal.

• Coordinate vendors and monitor service and SLA performance.

• Lead local desktop projects, mentor colleagues and improve support processes.

What We Are Looking For

• A degree in Information Technology, Computer Science or a related field with 4–5 years’ relevant experience, or a relevant diploma with 7–8 years’ experience.

• Experience providing IT support in a large corporate environment, ideally supporting around 200 users.

• Strong knowledge of Windows, Microsoft 365, Teams, endpoint support, network troubleshooting and remote support tools.

• Experience managing tickets, IT assets, vendors and small technology projects.

• A customer-focused approach with strong communication, stakeholder management and problem-solving skills.

• The ability to take ownership, manage priorities and support or mentor colleagues.

• Modern Desktop Administration, Microsoft 365 Fundamentals or ITIL Foundation certification is desirable.

What we offer you:

• birthday leave
• corporate health insurance rates
• paid parental leave
• recognition awards
• an active and engaging social club
• a supportive team environment where healthy lifestyle balance is encouraged

Reasonable Adjustments

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any reasonable adjustments or additional support—such as receiving the application form in an alternative format—please don’t hesitate to contact our recruitment team.

Your experience throughout the application process is important to us. We welcome feedback on how we can improve and are happy to provide any further information you may need to help you make an informed decision about joining us.

If there’s anything more we can do to support you, please let us know, we’re here to help.

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!