Senior IT Support Engineer: Azure & Intune Specialist

Shields Talent Ltd; Motherwell; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Company pension

Cycle-to-work

Health and wellbeing app with digital-

Annual leave 30 days + 5

Job summary

Shields Talent Ltd is partnering to recruit a Senior IT Support Engineer based in Motherwell. The role offers 35 hours per week, Monday to Friday, with onsite client visits across the central belt and a profit-related bonus scheme.

You will provide second- and third-line support across diverse client environments, drive adoption of new technologies, and shape the company’s technical direction while maintaining high service standards.

Qualifications

• At least four years' experience in IT support.
• At least one year's experience with Azure AD and one year's experience with Microsoft Intune.
• Strong working knowledge of Microsoft technologies, SharePoint and a broad range of IT platforms.
• Experience of Azure cloud hosting would be advantageous.
• Knowledge of Cisco, Fortinet, VoIP telecommunications, virtual platforms or other emerging technologies would be beneficial.

Responsibilities

• Deliver responsive, professional second- and third-line support across client environments.
• Diagnose and resolve complex technical issues, communicating clearly with clients and colleagues.
• Contribute to the design, testing and continual improvement of client and internal technology solutions.
• Identify relevant emerging technologies and share practical recommendations with the wider team.
• Support the successful implementation of new solutions that can add value for clients.
• Collaborate with colleagues across the business and contribute to a positive, knowledge-sharing culture.

Skills

Azure AD

Microsoft Intune

SharePoint

Microsoft technologies

VoIP

Cisco

Fortinet

Education

2:1 degree or above

Tools

Azure cloud hosting

Cisco networking

Virtual platforms

Job description

Shields Talent Ltd is partnering to recruit a Senior IT Support Engineer based in Motherwell. The role offers 35 hours per week, Monday to Friday, with onsite client visits across the central belt and a profit-related bonus scheme.

You will provide second- and third-line support across diverse client environments, drive adoption of new technologies, and shape the company’s technical direction while maintaining high service standards.