Senior IT Support Engineer

Shields Talent Ltd; Motherwell; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Company pension

Cycle-to-work

Health and wellbeing app with digital-

Annual leave 30 days + 5

Job summary

Shields Talent Ltd is partnering to recruit a Senior IT Support Engineer based in Motherwell. The role offers 35 hours per week, Monday to Friday, with onsite client visits across the central belt and a profit-related bonus scheme.

You will provide second- and third-line support across diverse client environments, drive adoption of new technologies, and shape the company’s technical direction while maintaining high service standards.

Qualifications

• At least four years' experience in IT support.
• At least one year's experience with Azure AD and one year's experience with Microsoft Intune.
• Strong working knowledge of Microsoft technologies, SharePoint and a broad range of IT platforms.
• Experience of Azure cloud hosting would be advantageous.
• Knowledge of Cisco, Fortinet, VoIP telecommunications, virtual platforms or other emerging technologies would be beneficial.

Responsibilities

• Deliver responsive, professional second- and third-line support across client environments.
• Diagnose and resolve complex technical issues, communicating clearly with clients and colleagues.
• Contribute to the design, testing and continual improvement of client and internal technology solutions.
• Identify relevant emerging technologies and share practical recommendations with the wider team.
• Support the successful implementation of new solutions that can add value for clients.
• Collaborate with colleagues across the business and contribute to a positive, knowledge-sharing culture.

Skills

Azure AD

Microsoft Intune

SharePoint

Microsoft technologies

VoIP

Cisco

Fortinet

Education

2:1 degree or above

Tools

Azure cloud hosting

Cisco networking

Virtual platforms

Job description

Shields Talent is delighted to be partnering exclusively with an established and growing IT consultancy and managed services business to recruit a Senior IT Support Engineer to join their expanding team. Their team is currently around 30 people and they provide IT support, consultancy and professional services to a diverse client base across the UK.

This is an excellent opportunity for a capable and forward-thinking IT professional to take ownership of complex technical work, influence the adoption of new technologies and make a meaningful contribution to a growing business.

You will work alongside IT support consultants, managers and partners, providing high-quality second- and third-line support across a broad range of platforms. The role offers variety, autonomy and the opportunity to steer your development towards the technologies and disciplines that most interest you.

Job Details

• Senior IT Support Engineer
• Salary - £40k (with salary reviews that recognise your contribution and progress)
• Location - Motherwell
• Work conditions - Monday to Friday, 9.00 am-5.00 pm (35 hours per week)
• Travel - Onsite visits required with clients across the central belt
• Participation in annual profit-related bonus scheme
• Company events and an active social calendar (always lots of fun!)
• Company pension and cycle-to-work scheme
• Company health and wellbeing app with access to a digital GP
• 30 days' holiday per year, plus the opportunity to purchase five additional days
• Candidates must have Right to Work in the UK as sponsorship isn't available for this role
• A full UK driving licence required to be considered for this role

Candidate Requirements

• At least four years' experience in IT support
• At least one year's experience with Azure AD and one year's experience with Microsoft Intune
• Strong working knowledge of Microsoft technologies, SharePoint and a broad range of IT platforms
• Experience of Azure cloud hosting would be advantageous
• Knowledge of Cisco, Fortinet, VoIP telecommunications, virtual platforms or other emerging technologies would be beneficial
• A genuine passion for IT and a proactive interest in technological innovation
• A confident, analytical and solutions-focused approach to complex issues
• Strong written and verbal communication skills, with the ability to build trust with clients and colleagues
• The ability to manage priorities, take ownership and deliver consistently high standards of service
• A collaborative outlook and a willingness to support the development of the wider team

Education & Qualifications

• Ideally, a 2:1 degree or above; however, applications are also welcome from candidates with strong academic qualifications and a demonstrably high level of IT capability

Candidate Responsibilities

• Deliver responsive, professional second- and third-line support across a wide range of client environments
• Diagnose and resolve complex technical issues, communicating clearly with clients and colleagues throughout
• Contribute to the design, testing and continual improvement of client and internal technology solutions
• Identify relevant emerging technologies and share practical recommendations with the wider team
• Support the successful implementation of new solutions that can add value for clients
• Collaborate with colleagues across the business and contribute to a positive, knowledge-sharing culture

Interview Process

• Initial Online Screening with Jackie (Recruiter)
• First stage interview via MS Teams with Hiring Managers
• Final stage interview onsite with Hiring Managers