Senior IT Support Engineer

Alphasights; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Alphasights seeks an experienced Senior IT Engineer to enhance enterprise systems and support within a dynamic London team. This hands-on role demands a proactive professional skilled in managing endpoints, identity security, and improving user experiences. You'll directly impact technical initiatives, collaborate across teams, and mentor others in a growth-focused environment.

Benefits

Ownership of tech initiatives

Long-term growth opportunities

Flexible and modern tech stack

Qualifications

• 4+ years experience in corporate IT support or engineering.
• In-depth knowledge of macOS and Windows management.
• Experience with identity providers and email security.

Responsibilities

• Acting as a senior escalation point for IT support.
• Supporting compliance and technical controls.
• Contributing to IT documentation and standard operating procedures.

Skills

Endpoint management

Identity and access management

Infrastructure security

Problem-solving

Collaboration

Communication

Scripting or automation

Education

4+ years IT support or engineering experience

Security+ certification

Tools

Jamf Pro

Microsoft Intune

Okta

Proofpoint

Job description

We’re looking for a Senior IT Engineer to join our IT Engineering team in London. This is a hands-on, high-impact role well-suited for an experienced IT professional eager to contribute to the development and maturity of enterprise systems and support.

You’ll be involved in both day-to-day technical operations and strategic improvements to the way we manage identity, security, endpoints, and user experience. Whether you bring strengths in endpoint management (Jamf Pro, Intune), identity and access management (Okta), or infrastructure security, we’re looking for someone who thrives on solving problems, improving systems, and mentoring others.

What You’ll Do

• Acting as a senior escalation point for complex IT support issues across hardware, software, and SaaS environments
• Supporting Apple macOS devices at scale using Jamf Pro, and managing Windows endpoints via Microsoft Intune
• Administering identity and access management using Okta, including user lifecycle, SSO, and MFA policies
• Contributing to the design and improvement of email security and hygiene processes using platforms such as Proofpoint,, or similar tools
• Participating in onboarding and offboarding workflows, system provisioning, and access governance
• Supporting compliance, documentation, and technical controls in line with standards such as ISO 27001 or Security+
• Supporting and evolving AV and video conferencing systems for meeting and collaboration spaces
• Collaborating with vendors on hardware procurement, lifecycle management, and inventory tracking
• Contributing to and maintaining IT documentation, standard operating procedures, and internal knowledge bases
• Playing a key role in global and regional IT projects, such as new office builds, system upgrades, and operational improvements

What You’ll Bring

• 4+ years of experience in a corporate IT support or engineering role (e.g., IT Engineer, Tier 2/3 Support, Systems Administrator)
• Deep experience with macOS and/or Windows device management in enterprise settings
• Hands-on use of management platforms such as Jamf Pro, Microsoft Intune, or similar
• Exposure to identity providers like Okta, including SSO configuration and access policies
• Experience with email security platforms (e.g., Proofpoint, Postmark, Mimecast, or comparable)
• Familiarity with security and compliance frameworks — a Security+ certification or equivalent knowledge is a plus
• Experience in cloud-based environments (e.g., Google Workspace or Microsoft 365)
• Strong communication skills and the ability to collaborate across technical and non-technical teams
• A problem-solving mindset and willingness to learn or mentor others as part of a growing team
• Scripting or automation experience (e.g., Bash, PowerShell, Python) is an advantage but not essential

Who You Are

• A proactive, experienced IT professional who enjoys solving problems and improving systems
• Comfortable balancing hands-on technical work with user-facing collaboration
• A clear communicator who can adapt to different audiences and explain technical issues with confidence
• Interested in growing your career into a leadership or technical specialist role
• Someone who thrives in a high-growth, fast-paced, and globally connected environment

Why Join Us?

• Work in a high-growth global firm alongside some of the smartest minds in the business
• Take ownership of tech initiatives that directly impact how our business operates
• Long-term growth path into people or technical leadership
• Flexible and modern tech stack — we encourage smart solutions, not just off-the-shelf playbooks

AlphaSights is an equal opportunity employer