Senior IT Support Engineer

MFK Recruitment; St Leonards; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established company in St Leonards is seeking a Senior IT Support Engineer to provide expert technical assistance and manage projects. This role requires interaction with clients and local management, focusing on ensuring smooth operations and continuous improvement in IT services. Candidates should have 5+ years of experience, strong problem-solving skills, and a collaborative approach to teamwork.

Benefits

Career progression opportunities

Exciting and varied projects

Qualifications

• Experience in MSP or customer-centric environments.
• Excellent verbal and written communication.
• In-depth knowledge of O365 suite & MFA.

Responsibilities

• Provide technical support for client issues.
• Deliver projects and manage escalations.
• Work on proactive tasks like Firmware upgrades and infrastructure checks.

Skills

Communication

Networking

Teamwork

Education

5+ years in technical helpdesk environment

Tools

Active Directory

Exchange

Azure

VMware

Fortigate

Job description

23 hours ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by MFK Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from MFK Recruitment

We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Saint Leonards, East Sussex.

MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 32 are still with the company!

Extremely ambitious company, and they’re very interested in having individuals join their team, who are keen to progress and succeed. (The vast majority of our candidates have progressed in a short space of time!)

Exciting and varied role:

We’re looking for a Senior IT Support Engineer who has the gravitas to be able to interact with local management and also visit clients’ sites. We estimate 1 day per week with clients, 2 days per week on desk escalations and 2 days per week on projects, although this will vary from week to week in line with demand across the organisation. This needs to be a real team player who can cope with a fluid and changing workload.

To provide expert technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuous improvement in processes to meet client needs and optimise performance.

• Escalation route for technical queries from the level 1 & 2 engineers.
• Delivering project work as defined by the Head of Project Management
• Mobilising as a team & communicating effectively through the relevant channels in the event of high-risk business critical P1 outage or security incident
• Although there won't be an expectation to answer calls regularly, you will be placed in the 3rd tier phone queue in the event of busy periods
• Part of your role will require you to tackle proactive tasks such as Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checks
• You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation
• Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk

Senior IT Support Engineer - Qualifications and Experience:

• MSP experience or a customer-centric environment providing support.
• Excellent verbal and written communication skills
• Active Directory and GPO administration
• Exchange administration
• Excellent experience with Microsoft technologies
• Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations
• 5+ years of technical helpdesk environment
• Firewall Implementations –Fortigate/Cisco/SonicWall/Watchguard
• Backup Solutions – Azure/Veeam
• Virtualisation – Hyper-V, VMware, AVD, RDS
• In-depth Knowledge of O365 suite & MFA
• Able to answer complex Networking questions.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at MFK Recruitment by 2x

Get notified about new Information Technology Support Engineer jobs in St Leonards, England, United Kingdom.

East Sussex, England, United Kingdom 1 week ago

East Sussex, England, United Kingdom 1 week ago

Staplehurst, England, United Kingdom 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.