Senior IT Support Engineer

Lidqo; Belfast; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in data-driven innovation is seeking a Senior Support IT Engineer. The role involves managing a helpdesk, providing excellent customer service, and supporting various IT systems. The ideal candidate will have extensive experience with ITSM tools, Windows systems, and Microsoft technologies. This position requires a proactive approach to problem-solving and effective communication skills, with a focus on IT process improvements.

Qualifications

• 4 years experience with ITSM tools like JIRA Service Management.
• 4 years experience supporting Windows 10/11 and Windows Server.
• Proven knowledge of Microsoft 365 tenant and Azure.

Responsibilities

• Manage the helpdesk to ensure all incidents meet SLAs.
• Provide server and desktop support as part of the IT team.
• Administer Microsoft Office 365 Tenant and Active Directory.

Skills

Troubleshooting

Communication

Interpersonal Skills

Tools

JIRA Service Management

Microsoft 365

Azure

Active Directory

SharePoint Online

Job description

Senior Support IT Engineer

About KX

Our mission is to accelerate data and AI-driven innovation with high performance analytics solutions, enabling our customers to transform into AI-first enterprises. KX is trusted by the world's top investment banks & hedge funds, aerospace and defence, life and health sciences, semiconductor, telecommunications, and advanced manufacturing companies.

Time series and vector data analytics and management are at the heart of our products, independently benchmarked as the fastest on the market. They help our customers process data at unmatched speed and scale and empower LOB leaders, developers, data scientists, and data engineers to build high-performance data-driven applications and turbocharge their favourite analytics tools in the cloud, on premise, or at the edge.

KX technology enables the discovery of richer, actionable insights for faster, better-informed decision making which drives competitive advantage and transformative growth for our customers. KX operates across North America, Europe, and Asia Pacific.

Role Overview:

As a Senior Support IT Engineer, the successful candidate will be performance and results oriented, possessing a drive and energy to achieve goals in a timely and effective manner. The role involves managing a helpdesk, ensuring all incidents are completed promptly without breaching SLA, and maintaining clear communication of support or project issues, including timely escalation to line management.

Key Responsibilities:

1. Managing the helpdesk to ensure all incidents and requests meet the agreed SLAs
2. Administration and management of SharePoint Online
3. Administration and management of Active Directory on-premises and Entra ID
4. Providing server and desktop support as part of a dedicated IT support team at a global level
5. Delivering excellent customer service while contributing to IT process improvements
6. Managing Windows-based IT services such as email and file sharing via Microsoft technologies (Windows, Office 365, OneDrive, SharePoint, Teams)
7. Providing desktop support to all KX staff, both local and remote
8. Logging and resolving incidents and faults, working with colleagues and third-party suppliers (using JIRA Service Desk)
9. Providing monthly incident management reports
10. Administering Microsoft Office 365 Tenant
11. Managing Azure and on-premises Active Directory
12. Managing KX internal telephone systems
13. Providing technical guidance to team members as needed
14. Procurement and deployment of IT assets (hardware & software)
15. Implementing software upgrades and managing Windows OS updates, servicing, and patching
16. Managing corporate security infrastructure (Anti-Virus, Anti-Spam, Web Proxy, WSUS, CA Policies, DLP policies)
17. Aligning work priorities with line management and communicating effectively within the team

Requirements:

1. At least 4 years’ experience supporting ITSM tools such as JIRA Service Management or similar
2. At least 4 years’ experience supporting Windows 10/11 systems
3. At least 4 years’ experience supporting Microsoft Windows Server
4. At least 4 years’ experience supporting Active Directory
5. At least 4 years’ experience supporting SharePoint Online
6. Proven knowledge of Microsoft 365 tenant and Azure, InTune, and AD (on-premises)
7. Working knowledge of Microsoft Office suite, Teams, SharePoint, and OneDrive
8. Strong interpersonal, troubleshooting, and communication skills
9. Ability to work independently and as part of a team

Location & Workplace:

The successful candidate must be able to work from our Belfast office 2-3 days per week to support users.

Why Choose KX?

Data Driven:

Naturally Curious:

All In: