Senior Application Support Engineer (12 Month FTC)

VanRath; Belfast; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading professional services firm is seeking a Senior Application Support Engineer to join their IT team in Belfast. This hybrid role involves optimizing a critical document management platform, collaborating with technical teams, and ensuring system reliability. Ideal candidates will have proven experience in application support, strong troubleshooting skills, and familiarity with document management systems. This is a fantastic opportunity for those passionate about digital transformation.

Qualifications

• Proven experience in application support or systems engineering.
• Deep familiarity with document management platforms.
• Hands-on experience with SQL scripting.

Responsibilities

• Take ownership of application support for the central document platform.
• Drive upgrades and performance tuning.
• Investigate and resolve application issues.

Skills

Troubleshooting

Collaboration

Communication

Education

Certification in a relevant application or platform

Tools

Microsoft 365

SQL

iManage

Azure AD

Job description

Our client, a leading professional services firm, is seeking an experienced and forward-thinking Senior Application Support Engineer to join their dedicated internal IT team. This is a key opportunity to help drive their transformation as they move core business systems into a cloud-first architecture.

This role will see you become a subject matter expert in the support, optimisation, and continuous improvement of a critical enterprise document management platform, used daily by professionals across multiple international offices.

You'll work in close collaboration with technical teams, vendors, and business stakeholders to ensure the smooth operation and integration of systems in a fast-paced, service-driven environment.

This is a Hybrid role offering 3 days in the Belfast office and 2 days working from home.

Key Responsibilities

• Take ownership of application support and maintenance for the firm's central document platform.
• Drive upgrades, performance tuning, and patching activities to ensure system reliability and user satisfaction.
• Work with business analysts and project managers to deliver system enhancements and integrations.
• Investigate and resolve application issues, identifying root causes and suggesting long-term solutions.
• Act as a key technical liaison between internal IT teams, external vendors, and end users.
• Deliver knowledge transfer and training for first-line support teams to ensure consistent service quality.
• Monitor system metrics and performance logs, proactively addressing potential bottlenecks.
• Support the wider IT strategy by contributing to cloud migration and application modernisation initiatives.

Skills & Experience Required

• Proven experience in an application support or systems engineering role, ideally in a professional services or enterprise setting.
• Deep familiarity with document or content management platforms (e.g., experience supporting systems such as iManage or similar).
• Strong troubleshooting skills across client and server environments.
• Proficient in Microsoft 365 applications, including Teams and SharePoint Online.
• Working knowledge of Active Directory, Azure AD, and cloud-hosted services.
• Hands-on experience with SQL scripting for report generation and diagnostics.
• Comfortable working within an ITIL-aligned support structure, including incident and problem management.
• Understanding of API-based integrations and experience working with third-party tools and connectors.
• Experience supporting or integrating tools such as Intapp, Litera CAM, or other legal tech applications is advantageous.
• A collaborative and customer-focused mindset with strong communication skills.

Desirable Qualifications

• Certification in a relevant application or platform (e.g. iManage Certified Systems Engineer or similar).
• Familiarity with information barrier solutions or ethical wall systems.
• Exposure to data migration utilities and document transformation tools.

This is a fantastic opportunity for an individual with a passion for enterprise application support, eager to join a forward-looking team and make a lasting impact on how critical business systems are delivered and supported. If you are highly organised, technically strong, and excited by digital transformation, we would love to hear from you.

For further information on this vacancy, or any other IT job in Belfast or wider NI, please apply via the link below or contact Sean Doherty in the strictest confidence.