Senior IT Service Manager | Hybrid, Multi-Vendor Ops

Post Office Ltd; Chesterfield; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days annual leave

Bonus up to 10% on target

Pension with 10% employer contribution

Digital GP services

Employee assistance programme

Life assurance and income protection

Job summary

Post Office Ltd. is seeking a Branch Service Manager to lead IT service delivery and continual improvement across a complex technology landscape. You will work with technical teams, suppliers, and senior stakeholders to ensure service stability and high-quality outcomes for Postmasters and customers.

The role emphasizes incident, problem and change management, governance, and operational readiness, with a hybrid working pattern and a competitive benefits package.

Qualifications

• Experience in IT Service Management within a complex, multi-supplier environment.
• Strong stakeholder relationship management and communication skills.
• Proven ability to lead service improvements and support operational delivery.

Responsibilities

• Oversee delivery and performance of IT services across a complex landscape.
• Lead incident, problem and change management activities with cross-functional teams.
• Collaborate with suppliers, stakeholders and business leaders to ensure service quality.
• Support governance, planning and operational readiness for initiatives and projects.
• Model Post Office behaviours and maintain a Postmaster-first mindset.

Skills

ITSM

Stakeholder mgmt

Incident management

Change management

Service improvement

Data analysis

Communication

Project delivery

Job description

Post Office Ltd. is seeking a Branch Service Manager to lead IT service delivery and continual improvement across a complex technology landscape. You will work with technical teams, suppliers, and senior stakeholders to ensure service stability and high-quality outcomes for Postmasters and customers.

The role emphasizes incident, problem and change management, governance, and operational readiness, with a hybrid working pattern and a competitive benefits package.