Senior IT Service Manager for Government Digital Services

DWP Digital; West Midlands; Hybrid; GBP 52,151 - 63,740; Full time

Benefits offered by this job

Flexible working arrangements

Generous leave package starting at 26 days

Civil service pension with employer contributions

Time off for volunteering

Professional development opportunities

Employee discounts and savings

Job summary

A leading government digital services provider is seeking a Senior IT Service Manager to lead complex service migrations. This role involves coordinating transitions from legacy systems to modern solutions, ensuring minimal disruption to services used by millions. Ideal candidates will have strong experience in IT leadership, integration technologies, and service management frameworks. A competitive salary and flexible working arrangements are offered, with opportunities for professional development and a positive work culture.

Qualifications

• You will lead the safe transition from legacy systems to modern strategic services.
• Ensure migrations happen smoothly with minimal disruption to live services.
• Drive innovation and continuous improvement in service support processes.

Responsibilities

• Lead the migration of integration customers from legacy products.
• Coordinate service transitions with other government departments.
• Oversee resources across projects, service teams, and suppliers.

Skills

Working knowledge with Networks

Application Support

Agile Delivery Squads

Experience delivering complex IT programmes

Detailed knowledge of integration technologies

Strong experience with Service Management Frameworks

Education

ITIL4 or equivalent service management qualifications

Job description

A leading government digital services provider is seeking a Senior IT Service Manager to lead complex service migrations. This role involves coordinating transitions from legacy systems to modern solutions, ensuring minimal disruption to services used by millions. Ideal candidates will have strong experience in IT leadership, integration technologies, and service management frameworks. A competitive salary and flexible working arrangements are offered, with opportunities for professional development and a positive work culture.