Senior IT Service Desk Specialist – First‑Line Resolution Expert
East Lancashire Hospitals NHS Trust
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Résumé du poste
Morecambe Bay Hospitals NHS Foundation Trust is seeking an IT Service Desk professional to provide first and second line technical support, with a focus on first-time-fix call resolution. The team handles incidents and service requests for around 16,000 users across the Trust’s three main hospitals and remote satellite sites.
You will train new starters, support current staff, assist Service Delivery with problem management, and contribute to knowledge bases and process documents to improve
Description du poste
Morecambe Bay Hospitals NHS Foundation Trust is seeking an IT Service Desk professional to provide first and second line technical support, with a focus on first-time-fix call resolution. The team handles incidents and service requests for around 16,000 users across the Trust’s three main hospitals and remote satellite sites.
You will train new starters, support current staff, assist Service Delivery with problem management, and contribute to knowledge bases and process documents to improve
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