Senior IT Ops & IAM Specialist - Remote

Mimica; Greater London; À distance; GBP 68 000 - 106 000; Plein temps

Avantages offerts par ce poste

Stock options

Remote work

Company laptop + setup stipend

Learning & development budget

Paid time off

Health benefits

Résumé du poste

Mimica is seeking a second IT Operations Engineer to join our remote-first team. You will shape IT practices, automate workflows, and support a distributed workforce across multiple time zones. The role emphasizes security, scalable systems, and cross‑functional collaboration with Platform, Security, and Delivery teams.

You will own onboarding, access control, and day‑to‑day IT operations while driving improvements in reliability and user experience for colleagues worldwide.

Qualifications

• Experience supporting and configuring cloud-based IT environments, especially SaaS tools and Google Workspace.
• Hands-on experience with access management and IAM configurations across cloud platforms (GCP preferred).
• Clear, concise English-speaking communicator, comfortable collaborating across global teams and explaining technical topics to non-technical stakeholders.
• Service-oriented mindset with the ability to prioritize and resolve requests that impact business-critical teams.
• Strong problem-solving abilities with a methodical, self-directed troubleshooting approach.
• Basic understanding of network operations - especially in the context of cloud networking (GCP VPCs, IAM roles, routing rules).

Responsabilités

• Administer and optimize core IT and collaboration tools including JumpCloud, GSuite, Slack, Notion and Remote, ensuring secure and seamless access for globally distributed teams.
• Manage company-issued laptops and other devices, maintaining OS configuration and compliance with IT and InfoSec policies.
• Lead and continuously improve onboarding and offboarding processes, ensuring timely provisioning and deprovisioning of access and IT assets across cloud and SaaS environments.
• Own identity and access management (IAM), RBAC for different software we use, and conduct periodic access reviews to meet evolving security requirements.
• Troubleshoot and resolve day‑to‑day IT issues with a focus on minimizing downtime for business‑critical teams.
• Participate in platform and tooling rollouts, contributing to implementation, testing, and support of new IT systems and policies.
• Develop and maintain clear internal documentation of IT processes, troubleshooting guides, and onboarding materials to scale knowledge sharing.
• Collaborate cross‑functionally with Platform, Security, and Delivery teams to identify and execute automation opportunities.
• Approach support and project work with a service‑oriented mindset, taking initiative to streamline workflows and preempt recurring issues.

Connaissances

Cloud environments

SaaS tools

Google Workspace

IAM configurations

Access management

English communication

Service-oriented mindset

Network basics

Outils

JumpCloud

GSuite

Slack

Notion

Remote

Description du poste

Mimica is seeking a second IT Operations Engineer to join our remote-first team. You will shape IT practices, automate workflows, and support a distributed workforce across multiple time zones. The role emphasizes security, scalable systems, and cross‑functional collaboration with Platform, Security, and Delivery teams.

You will own onboarding, access control, and day‑to‑day IT operations while driving improvements in reliability and user experience for colleagues worldwide.