Senior IT Operations Leader - 24/7 Support Team

Metropolitan Police; London; Hybrid; GBP 56,891 - 69,342; Full time

Job summary

A leading law enforcement organization is seeking a CONNECT Support Team (CST) Lead in London. This mid-senior level role oversees a team of 36 specialists, driving performance and ensuring service resilience within digital policing support. Candidates must have proven leadership skills in complex IT environments, strong strategic planning abilities, and a degree or equivalent experience. Offering a competitive salary of £59,839 with hybrid work support.

Qualifications

• Experience in public sector or law enforcement IT environments.
• Confident communicator, negotiator and problem solver.

Responsibilities

• Lead day-to-day leadership and long-term direction of the 24/7 CONNECT Support Team.
• Oversee user support operations, system security, risk management and performance monitoring.
• Lead change initiatives and coordinate responses to technical incidents.

Skills

Proven leadership in complex IT environments

Strong strategic planning

Stakeholder engagement

Expertise in risk management

Ability to analyse data

Excellent knowledge of Microsoft Office

Education

Degree or equivalent significant experience

Job description

A leading law enforcement organization is seeking a CONNECT Support Team (CST) Lead in London. This mid-senior level role oversees a team of 36 specialists, driving performance and ensuring service resilience within digital policing support. Candidates must have proven leadership skills in complex IT environments, strong strategic planning abilities, and a degree or equivalent experience. Offering a competitive salary of £59,839 with hybrid work support.