CONNECT Support Team (CST) Lead

Metropolitan Police; London; Hybrid; GBP 56,891 - 69,342; Full time

Job summary

A leading law enforcement organization is seeking a CONNECT Support Team (CST) Lead in London. This mid-senior level role oversees a team of 36 specialists, driving performance and ensuring service resilience within digital policing support. Candidates must have proven leadership skills in complex IT environments, strong strategic planning abilities, and a degree or equivalent experience. Offering a competitive salary of £59,839 with hybrid work support.

Qualifications

• Experience in public sector or law enforcement IT environments.
• Confident communicator, negotiator and problem solver.

Responsibilities

• Lead day-to-day leadership and long-term direction of the 24/7 CONNECT Support Team.
• Oversee user support operations, system security, risk management and performance monitoring.
• Lead change initiatives and coordinate responses to technical incidents.

Skills

Proven leadership in complex IT environments

Strong strategic planning

Stakeholder engagement

Expertise in risk management

Ability to analyse data

Excellent knowledge of Microsoft Office

Education

Degree or equivalent significant experience

Job description

Overview

CONNECT Support Team (CST) Lead role at Metropolitan Police.

This senior leadership role leads the 24/7 CONNECT Support Team, a vital service supporting the Met Police Service’s core operational platform. In this role you will lead a team of 36 specialists, drive performance, ensure service resilience and shape the future of digital policing support.

Salary and Location

Salary: The starting salary is £59,839, which includes allowances totalling £2,928. The salary is broken down as £56,911 basic salary, which will increase annually until you reach the top of the scale £69,342. Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location / Hybrid Working: The primary Met Location for this role is Sydenham. Travel across the Met Estate, to attend meetings as required by the business, is expected. Blended working with an expectation of 3 days minimum in the office per week: Tuesday, Wednesday and Thursday. We actively support hybrid working solutions.

Security Clearance: Due to the secure nature of our work, successful candidates must pass all vetting and security requirements to SC level, before they can be appointed. More details relating to UK Security Clearance can be found here: https://www.gov.uk/government/collections/national-security-vetting

The Role

We are looking for an experienced and strategic leader to join the CONNECT Support Team (CST). A vital 24/7 service supporting the Met Police Service’s core operational platform. In this senior role, you will lead a team of 36 specialists, drive performance, ensure service resilience and shape the future of digital policing support.

Responsibilities

• Lead day-to-day leadership and long-term direction of the 24/7 CONNECT Support Team, including setting strategic goals, managing resources, and ensuring high-quality support for users across the Met.
• Oversee user support operations, system security, risk management and performance monitoring to keep the platform resilient and effective.
• Lead change initiatives, coordinate responses to technical incidents, manage stakeholder relationships across the organisation and beyond.
• Represent the MPS at national forums.
• Foster a culture of continuous improvement and operational excellence.

Essential skills / Qualifications

• Proven leadership in complex IT environments
• Strong strategic planning, stakeholder engagement and decision-making skills
• Expertise in risk management, audit, security and system performance
• Skilled in managing SLAs, KPIs and service improvement projects
• Ability to analyse data and present findings to senior audiences
• Confident communicator, negotiator and problem solver
• Excellent knowledge of Microsoft Office tools
• Degree or equivalent significant experience
• Experience in public sector or law enforcement IT environments

Diversity and Inclusion

We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we welcome applications from all of our London communities.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• General Business, Other, and Information Technology

Industries

• Law Enforcement, Government Administration, and IT Services and IT Consulting