Senior IT Infrastructure & Security Analyst

East of England Co-op; Ipswich; Hybrid; GBP 50,000 - 57,500; Full time

Benefits offered by this job

Hybrid working

Job summary

East of England Co-op is seeking a skilled 3rd Line Analyst to join our Technology Team. You’ll act as the final escalation point for advanced IT incidents, ensuring our systems remain secure, stable and high performing while collaborating with Service Desk and 2nd Line teams.

Based at Wherstead Park with hybrid working, you’ll diagnose complex issues, design and maintain critical IT infrastructure, and contribute to projects using modern technologies to support colleagues across the business.

Qualifications

• 2nd/3rd line IT support experience
• Strong infrastructure, servers, networking and security knowledge
• Solid understanding of cyber security principles
• Excellent problem-solving and analytical skills
• Ability to manage priorities and meet deadlines in a fast-paced environment
• Willingness to support out-of-hours incidents on a rota
• Knowledge of SaaS, hosting or cloud computing
• Experience with scripting/CLI tools (PowerShell, SQL, Linux)

Responsibilities

• Serve as the technical escalation point for complex IT incidents and system issues.
• Conduct advanced troubleshooting, root cause analysis, and implement long-term fixes.
• Design, maintain, and optimise key IT systems including servers, SANs, networks, communication and security infrastructure.
• Monitor system performance proactively and identify reliability improvements.
• Support IT projects with specialist technical expertise on new technologies and solutions.
• Collaborate with Service Desk and 2nd Line Analysts to share knowledge and strengthen team capability.
• Ensure SLA compliance and timely resolution of escalated tickets.
• Develop and maintain accurate technical documentation and troubleshooting guides.
• Stay up to date with emerging technologies and best practices.

Skills

2nd/3rd line IT support

IT infrastructure

Servers

Networking

Security

Cyber security

Problem solving

Time management

Independent working

Documentation

Tools

PowerShell

SQL

Linux (CLI)

Cloud/SaaS

Job description

East of England Co-op is seeking a skilled 3rd Line Analyst to join our Technology Team. You’ll act as the final escalation point for advanced IT incidents, ensuring our systems remain secure, stable and high performing while collaborating with Service Desk and 2nd Line teams.

Based at Wherstead Park with hybrid working, you’ll diagnose complex issues, design and maintain critical IT infrastructure, and contribute to projects using modern technologies to support colleagues across the business.